Cindy Thetga

District Manager

Dollar General

07.2021 - Current

Supervised various locations, enforcing high-quality standards of operation.
Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.

Store Training Manager

Dollar General

11.2017 - 07.2021

Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
Developed and implemented comprehensive training program to increase employee productivity and morale.
Monitored and evaluated training performance to determine quality and cohesiveness.
Trained new hires to perform cross-training exercises with experienced workers.
Collaborated with other departments to align training programs with organizational goals and objectives.
Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Organized and edited training manuals, multimedia visual aids, and other educational materials.
Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
Conducted orientation sessions and organized on-the-job training for new hires.
Improved employee retention rates by creating engaging and interactive learning materials.
Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
Evaluated impact of training programs on employee performance and business outcomes, continuously refining training strategies based on feedback.

Store Manager

Dollar General

12.2013 - 11.2017

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Implemented loss prevention strategies, significantly reducing shrinkage.
Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Improved efficiency and accuracy of inventory management by implementing new stock control system.
Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.

Assistant Manager

Dollar General

04.2013 - 12.2013

Dollar General key holder

Dollar General

10.2009 - 04.2013

Overview

Work History

District Manager

Store Training Manager

Store Manager

Assistant Manager

Dollar General key holder

Education

High school diploma -

Skills

Timeline

District Manager

Store Training Manager

Store Manager

Assistant Manager

Dollar General key holder

High school diploma -

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