Cindy Thetga
Nichols,NY
Overview
15
15
years of professional experience
Work History
District Manager
Dollar General
07.2021 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Store Training Manager
Dollar General
11.2017 - 07.2021
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Evaluated impact of training programs on employee performance and business outcomes, continuously refining training strategies based on feedback.
Store Manager
Dollar General
12.2013 - 11.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Assistant Manager
Dollar General
04.2013 - 12.2013
Dollar General key holder
Dollar General
10.2009 - 04.2013
Education
High school diploma -
Tioga Senior High School
NY06.2001
Skills
Store Management Experience
Retail Management
Profit & Loss
Management
Assistant Manager Experience
Sales
Planograms
Payroll
Merchandising
Leadership
Recruiting
Sales Management
Loss Prevention
P&L Management
Interviewing
Relationship Management
Conflict Management
Labor Cost Analysis
Operations Management
POS
Pricing
Timeline
District Manager
Dollar General
07.2021 - Current
Store Training Manager
Dollar General
11.2017 - 07.2021
Store Manager
Dollar General
12.2013 - 11.2017
Assistant Manager
Dollar General
04.2013 - 12.2013
Dollar General key holder
Dollar General
10.2009 - 04.2013
High school diploma -
Tioga Senior High School