Cindy Thieszen
Omaha,NE
Overview
20
20
years of professional experience
Work History
Risk/Fraud Management Specialist
ATG (Auction Technology Group)
Omaha, NE
09.2021 - Current
- Investigated and analyzed high-risk bidder and seller accounts on Proxibid and other platforms under ATG.
- Conducted in-depth reviews to identify fraudulent activities and risky patterns, stolen financials and ATO, ensuring swift action to mitigate losses.
- Utilized tools such as Zendesk, SalesForce, Jira, LexisNexis, Slack, Outlook and Sling daily to enhance fraud detection and prevention.
Customer Experience Champion and Auction Software Operator
Proxibid
Omaha, NE
08.2018 - 12.2021
- Operated auction software remotely during live auctions, ensuring seamless communication between auctioneers and online bidders.
- Provided real-time bid updates, enhancing the overall auction experience for participants.
- Collaborated with a dynamic team at Proxibid, a leader in online auction technology, to support high-stakes events.
- Proxibid, a leader in online auction technology
Caregiver for Fiancé
Omaha, NE
10.2017 - 04.2018
- Provided routine individualized health care to my fiancé while he was in home hospice.
Account Services Representative
Centris Federal Credit Union
Omaha, NE
07.2017 - 10.2017
- Provided exceptional customer service by answering member inquiries and assisting with credit union services.
- Utilized multiple systems, including Outlook and TelPay, to facilitate member payments efficiently.
- Collaborated with agents and departments to ensure real-time assistance and support.
- Committed to continuous learning to enhance skills applicable to my agent role.
Merchant Fraud Agent
PayPal
06.2008 - 06.2017
- Effectively used PDang, SARs, Admin Tools, Attack, CSI, Fast Data, Fraud One Page and other programs to review PayPal and eBay accounts for fraud. Use of outbound calling is important.
- Demonstrates accountability, responsibility and professionalism within fraud research.
- Always striving to be the best. I continue to maintain great stat numbers.
Collections Agent & Account Support Specialist
Bank of the West
05.2006 - 10.2007
- Contacted customers to help them resolve past due payments they had with the bank.
- Work with dormant bank accounts. Tried to update them to keep them from being escheated to the state.
Timeline
Risk/Fraud Management Specialist
ATG (Auction Technology Group)
09.2021 - Current
Customer Experience Champion and Auction Software Operator
Proxibid
08.2018 - 12.2021
Caregiver for Fiancé
10.2017 - 04.2018
Account Services Representative
Centris Federal Credit Union
07.2017 - 10.2017
Merchant Fraud Agent
PayPal
06.2008 - 06.2017
Collections Agent & Account Support Specialist
Bank of the West
05.2006 - 10.2007