Cindy Thomas
DuPont,WA
Summary
Adept at spearheading IT initiatives, I enhanced system security and operational efficiency during my tenure with the United States Air Force Reserve. Leveraging skills in disaster recovery and organizational leadership, I improved team performance by 30%. My proactive approach and expertise in network security ensure streamlined operations and robust system integrity.
Overview
2018
2018
years of professional experience
1
1
Certification
Work History
Financial Systems Administrator
United States Air Force, USAF
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
- Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing business continuity efforts.
Senior Non-Commissioned Officer Client Sytems Technicians
United States Air Force Reserve
11.1989 - 06.2017
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Coordinated operations with other emergency service groups.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Air Reserve Technician Client Systems
United States Air Force Reserve
11.1996 - 04.2011
- Conducted thorough inspections of computer systems identifying potential issues before they escalated into costly repairs.
- Championed diversity and inclusion within the workplace, fostering an environment where all team members felt valued and respected for their unique contributions.
- Served as an essential liaison between unit leadership and civilian employees, fostering effective communication and collaboration.
- Collaborated with other units to share best practices and enhance overall mission effectiveness across the organization.
- Developed innovative troubleshooting techniques that led to faster problem resolution and minimized operational disruptions.
- Led a team of technicians through complex repair procedures, increasing overall productivity and efficiency within the unit.
- Promoted a culture of continuous improvement by providing constructive feedback on performance during regular evaluations.
Education
Masters Of Organizational Leadership - Organizational Leadership
Brandman University
Irvine, CA09.2018
Bachelor Of Education - Education
Southern Illinois University, Carbondale
Carbondale, IL06.2000
Skills
- Microsoft Office Suite
- Technical support
- Hardware troubleshooting
- System monitoring
- Data security
- Performance analysis
- System upgrades
- Incident management
- Windows administration
- Email administration
- Server management
- Network protocols
- Help desk software
- End-user training
- Program installations
- Software installation
- Organizational leadership
- Virtualization technologies
- Threat assessment
- Patch management
- Group policy management
- ITIL processes
- Scripting languages
- Server hardware
- Network administration
- Configuration management
- Disaster recovery
- Operating system deployment
- PC diagnostics
- Remote Access technologies
- Network performance monitoring
- Backup solutions
- User access management
- IT procedure development
- Enterprise technology
- Troubleshooting and diagnosis
- Active directory
- Troubleshooting and maintenance
- Firewall configuration
- System performance monitoring
- Systems deployment
- Storage management
- Technical troubleshooting
- Decision-making
- Workstation maintenance
- Attention to detail
- User support
- Team collaboration
Certification
CompTia Sec +
Certified Ethical Hacker CEH
Timeline
Air Reserve Technician Client Systems
United States Air Force Reserve
11.1996 - 04.2011
Senior Non-Commissioned Officer Client Sytems Technicians
United States Air Force Reserve
11.1989 - 06.2017
Financial Systems Administrator
United States Air Force, USAF
Masters Of Organizational Leadership - Organizational Leadership
Brandman University
Bachelor Of Education - Education
Southern Illinois University, Carbondale
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