Cindy Chamberlain
Resident Advisor
Oceanside,California
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Seasoned Customer Support Specialist offering 15 years of experience of taking on challenging customer needs and promptly solving problems. Expert working with ERP Systems.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
2
2
Treatment Facility and Sober Living
Work History
Customer Support Specialist
Para Tech Coating
Aliso Viejo, CA
01.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Completed new purchase orders per day with 100% accuracy and consistently high customer satisfaction scores.
- Gathered and reviewed Sales Quotes and Sales Orders information to generate Standard Turnaround Time for customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Retail Sales Associate
Nordstrom Rack
Laguna Hills, CA
06.2018 - 12.2018
Shipping and Receiving Clerk
Para Tech Coating Inc.
Aliso Viejo, CA
01.2011 - 05.2018
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Reviewed order data to verify transactions and shipping dates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Handled day-to-day shipping and receiving overseeing more than 30 packages per day.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Conducted research to address shipping errors and packaging mistakes.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Operated SAP and ERP Systems equipment to manage incoming orders, organize deliveries and transfer packages to other departments.
Education
International Business Economics - Business Communications
University of Phoenix
Tempe, AZ02.2008
GED -
El Camino High School
Oceanside, CA03.1989
AODS - Sociology And Psychology
Palomar College
San Marcos, CA 09.2023 - Current
Skills
- Customer Retention Strategies
- Collaborative Team Player
- Organizational Skills
- Needs Assessment
- Microsoft Windows and Office
- Analytical and Methodical
- Data Entry and Maintenance
- User Experience
- Issue and Complaint Resolution
- Customer Inquiry Response
Timeline
AODS - Sociology And Psychology
Palomar College
09.2023 - Current
Customer Support Specialist
Para Tech Coating
01.2019 - Current
Retail Sales Associate
Nordstrom Rack
06.2018 - 12.2018
Shipping and Receiving Clerk
Para Tech Coating Inc.
01.2011 - 05.2018
International Business Economics - Business Communications
University of Phoenix
GED -
El Camino High School