Cindy Tong
New York
Summary
Detail-oriented professional with expertise in team collaboration and problem-solving in fast-paced healthcare settings. Proven experience in inventory management, prescription processing, and data entry, enhancing operational efficiency. Committed to delivering exceptional customer service, resulting in improved patient care outcomes.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Primacare Pharmacy
New York
12.2022 - Current
- Assisted pharmacists in preparing and dispensing medications to patients.
- Managed inventory levels and restocked pharmaceutical supplies as needed.
- Processed prescription orders accurately and efficiently using pharmacy software.
- Provided customer service by answering inquiries and resolving issues promptly.
- Maintained a clean and organized workspace to ensure safety and compliance.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Operated cash registers to accept payments from customers.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Organized work areas so that everything was easily accessible when needed.
- Restocked shelves with new supplies of medications as needed.
Doctor's Office Receptionist
Austin Lu Medical Office
New York
09.2022 - 08.2024
- Maintained accurate patient records in electronic health systems.
- Educated patients about their conditions and medications prescribed.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through emails or mailings.
- Answered and directed multi-line telephone calls with a polite tone of voice to provide general information and answer inquiries.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Organized office supplies and maintained inventory records.
- Resolved customer complaints in an efficient manner while maintaining professionalism.
- Managed the front desk area by providing customer service and taking care of administrative tasks.
- Assisted in administrative tasks such as filing and data entry for patient records.
- Organized office supplies and maintained a clean, professional reception area.
- Processed insurance information and verified eligibility for patient services.
- Coordinated with medical staff to ensure smooth patient flow during visits.
- Scheduled appointments efficiently using electronic health record systems.
- Managed multi-line phone system to handle incoming calls and patient inquiries.
- Greeted patients and visitors with a welcoming demeanor at a busy medical office.
Tutor
Nationwide Master Learning Center
New York
07.2021 - 08.2021
- Provided one-on-one tutoring sessions in various subjects.
- Assisted students with homework and exam preparation strategies.
- Evaluated student progress and adapted teaching methods accordingly.
- Utilized educational software to track student achievements and areas for improvement.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Maintained accurate records of student attendance and progress.
- Encouraged students to ask questions about topics they did not understand.
- Helped students review and understand previous lessons to make connection with new lesson.
- Worked closely with students to help develop math, grammar, and essay-writing skills.
- Assisted students in developing effective study habits and strategies for success in school.
- Designed comfortable tutoring environment conducive to learning.
- Demonstrated various teaching techniques to engage students in the learning process.
- Created a positive learning environment by encouraging open communication between tutor, teacher, and student's family members.
- Monitored student performance on assignments and assessments throughout the year.
Education
Bachelor of Science - Nursing
Northeastern University
Boston05-2029
High School Diploma -
NYC Museum School
New York06-2025
Skills
- Patient care
- Customer service
- Communication skills
- Inventory management
- Team collaboration
- Prescription filling
- Proper labeling
- Workflow optimization
- Analytical skills
- conflict resolution
- Data entry
- Patience and empathy
- Memorization techniques
- Relationship building
- Critical thinking
- Problem-solving skills
- Calm demeanor
- Effective communication
Languages
Chinese (Cantonese)
Professional
Chinese (Mandarin)
Limited
Japanese
Limited
Affiliations
Baking
Timeline
Pharmacy Technician
Primacare Pharmacy
12.2022 - Current
Doctor's Office Receptionist
Austin Lu Medical Office
09.2022 - 08.2024
Tutor
Nationwide Master Learning Center
07.2021 - 08.2021
Bachelor of Science - Nursing
Northeastern University
High School Diploma -
NYC Museum School