Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Cindy Torres

Santa Fe Springs,CA

Summary

Motivated Manager offering over 18 years experience in Fresh and Food and Store Operations. Focused on high standards and quality, while maintaining profitable margins. Superior communication and leadership skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Fresh Assistant Manager

Walmart Supercenter
9001 Apollo Way Downey, Ca 90242
03.2016 - Current
  • Maintained compliance with health code standards.
  • Supervised work of 250 team members, offering constructive feedback on their work performance.
  • Monitored timelines and met goals for all set up of Fresh areas, Foods Dept, Frozen and Dairy.
  • Oversaw entire building turnover process, while enhancing communication between all construction management.
  • Completed monthly Cost inventory.
  • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
  • Completed yearly evaluations on Direct Reports and associates.
  • Execution of Top Stock in Foods Department
  • Purchased new inventory according to expected regular and holiday demand.

Fresh Assistant Manager

Walmart Neighborhood Market
121 N Beach Blvd, CA
02.2014 - 03.2016
  • Extensively trained new and existing employees in Fresh and Store operations.
  • Selected by Market Manager as Fresh Champion for Walmart Neighborhood Markets.
  • Led our companies immersion program for Assistant Managers monthly.
  • Fresh Departments were selected for Immersion program.
  • Selected to oversee set up and training for Fresh areas for the Walmart Neighborhood Market in Diamond Bar.
  • Supervised team of 12 area managers and 100 associates.
  • Proper scheduling based on business needs.
  • Execution of Cost Inventory.
  • Conducted yearly evaluations.
  • Provided excellent customer service.
  • Managed General Merchandise of are store took are sales floor outs from 1,120 to 200 warehouse outs.

Fresh Assistant Manager

Sam's Club
12540 Beach Blvd Stanton, CA
05.2006 - 01.2014




  • Counted cash drawers and made bank deposits verified cash office reports.
  • Managed staff of 30 Direct Reports, 4 Team leaders and supervised 150 associates .
  • Assigned employees to specific duties to best meet needs of are store.
  • Examined merchandise to verify that it was correctly priced and displayed per company specifications.
  • Planned budgets and authorized payments and merchandise returns.
  • Completed monthly profit and loss performance reports.
  • Trained and developed new associates on store operations.
  • Conducted monthly fresh inventories, Bakery, Meat, Cafe,Deli.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Assisted with the production of cakes
  • Managed staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.
  • Consistently ordered appropriate supplies and merchandise for Bakery, Cafe, Meat and Deli on a daily basis.
  • Led and directed team members on effective methods, operations and procedures.
  • Prepared budget reports and other financial performance reports.
  • Managed documentation of and training on production procedures and work instructions.
  • Immediately addressed all expired product dispositions.
  • Planned, directed, coordinated and assigned manpower to meet aggressive production schedules for special events.
  • Completed required safety training programs for [ food handling, HAZMAT].
  • Drove daily production activities with effective communication and leadership.
  • Solved unresolved customer issues.
  • Shipping and receiving proper verification of items received.
  • Monitored Company compliance by verifying proper temperatures through out fresh departments, maintaining appropriate logs and paper work.
  • Strategic planning forecasting sales and budgets and work scheduling.
  • Executing production planning in all fresh areas.
  • Ensures all merchandising timelines and floor plans are executed per company guidelines

Bakery Manager

Sam's Club
5871 Firestone Blvd South Gate, CA
08.2005 - 05.2006



  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within Bakery Department.
  • Led and directed team members on effective methods, operations and procedures.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Maintained updated knowledge of local competition and retail industry trends.
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
  • Expertly managed 12 staff and maintained appropriate staffing levels throughout shifts.
  • Led shifts while personally preparing food items and executing requests based on required specifications.
  • Inspected food service areas to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Properly wrapped, boxed, and weighed bakery department products.
  • Ordered and received bakery products and supplies.
  • Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.
  • Decorated and merchandised quality bakery goods.
  • Mixed dough, scaled breads and cakes, and performed all baking duties.
  • Conducted Bakery/Cafe inventories once a month.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Completed monthly profit and loss reports.
  • Provided feedback to all departments on brand consistency in outbound communications.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Received, stored and shipped goods and materials.
  • Adhered to all requirements and regulations for interstate HAZMAT carriers.
  • Cleaned and maintained are warehouse in compliance with OSHA safety standards.

Bakery Team Leader

Sam's Club
La Habra, CA
07.2005 - 08.2005
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Expertly supervised 12 staff and maintained appropriate staffing levels throughout shifts.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Led shifts while personally preparing food items and executing requests based on required specifications.
  • Decorated and merchandised quality bakery goods.
  • Ordered and received bakery products and supplies.
  • Properly wrapped, boxed, and weighed bakery department products according to specifications.
  • Ensured merchandising timelines were met.
  • Participated in monthly fresh inventories by assisting in counting,verifying accurate counts, inputting inventory data.
  • Promoted from Team Leader to Bakery/Cafe Manager within 2 months.

Cafe Team Leader

Sam's Club
La Habra, CA
02.2004 - 07.2005
  • Conducted monthly department inventories.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Supervised staff of 12 Cafe associates.
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
  • Assembled food orders while maintaining appropriate portion control.
  • Prepped items for later use to save staff time during busy hours.
  • Diligently restocked work stations and display cases.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Verified that prepared food met all standards for quality and quantity.
  • Communicated openly and honestly with management team during each shift to ensure it ran smoothly.
  • Routinely moved and stocked food products weighing up to 50 pounds.
  • Verified amount of cash in cash drawer against the day’s receipts. Counted cash registers, operated a register
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Ensured food was stored and cooked at correct temperature
  • Maintained appropriate paper work for temperature logs, cleaning logs,Weights and Measures logs
  • Ordered all food supplies, and packaging supplies
  • Performance evaluations

Cafe Associate

Sam's Club
La Habra, CA
11.2003 - 02.2004
  • Ensured food was stored and cooked at correct temperature.
  • Assisted in maintaining preparation and service areas in a sanitary condition.
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
  • Cleaned and inspected galley equipment, kitchen appliances, and work areas.
  • Executed daily production lists and goals.
  • Prepared food items, pizzas, sandwiches, according to company specifications.
  • Stocking and rotating items weighing up to 50 pounds.

Education

High School Diploma - General

Sierra Vista
Whittier, CA
1996

Skills

  • Opening and closing procedures
  • Strong background in Fresh Operations
  • Staff training and development
  • Detail-oriented
  • Quality Assurance and Inventory control
  • Exceptional communication skills
  • Strategic Planning
  • Fresh Champion
  • Supply ordering ability
  • Food Handler certificate
  • Food regulation compliance
  • Managed 5 Fresh departments with sales revenue of 5 million dollars
  • Assisted with Grand openings of 1 Walmart Super Center & 3 Walmart Neighborhood Markets

Accomplishments

  • Promoted to Cafe Shift Leader after less than three months of employment.
  • Achieved the 1 regional store ranking within 1 year.
  • Received monthly awards for zero food safety violations in fresh areas.
  • Fresh Champion 
  • Received the EPIC award in 2015 for Execution-People-Innovations-Customer

Certification

Certified Food Safety Handler

Timeline

Fresh Assistant Manager

Walmart Supercenter
03.2016 - Current

Fresh Assistant Manager

Walmart Neighborhood Market
02.2014 - 03.2016

Fresh Assistant Manager

Sam's Club
05.2006 - 01.2014

Bakery Manager

Sam's Club
08.2005 - 05.2006

Bakery Team Leader

Sam's Club
07.2005 - 08.2005

Cafe Team Leader

Sam's Club
02.2004 - 07.2005

Cafe Associate

Sam's Club
11.2003 - 02.2004

High School Diploma - General

Sierra Vista

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Cindy Torres