Cindy Tran
Summary
Adept at fostering teamwork and enhancing dining experiences, I leveraged my strong communication and table management skills at Hang Over Pub to significantly improve customer satisfaction. My ability to handle high-volume dining with patience and tact ensured a clean, safe, and welcoming environment, contributing to a noticeable reduction in customer complaints.
Professional hospitality expert with strong background in training and mentoring staff. Known for effective communication, fostering teamwork, and adapting to changing needs. Skilled in delivering exceptional customer service, maintaining high standards, and ensuring operational efficiency. Consistently drives results through collaboration and reliability.
Overview
5
5
years of professional experience
Work History
Waitress Trainer
Hang Over Pub
04.2020 - 08.2022
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
Waitress Trainee
The Broth
04.2020 - 08.2022
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Waitress Trainer
7Nana Sushi
01.2018 - 12.2019
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
Education
Bachelor of Science - Psychology
Worcester State University
Worcester, MA05-2020
Skills
- Team motivation
- Body language awareness
- Patience and tact
- High volume dining
- Food safety awareness
- Dining area maintenance
- Efficient movement
- Employee engagement
- Table management
Timeline
Waitress Trainer
Hang Over Pub
04.2020 - 08.2022
Waitress Trainee
The Broth
04.2020 - 08.2022
Waitress Trainer
7Nana Sushi
01.2018 - 12.2019
Bachelor of Science - Psychology
Worcester State University
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