Summary
Overview
Work History
Education
Skills
Timeline
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Cindy Tran

Lemon Grove,USA

Summary

I began my career at a young age, acquiring practical experience by working in my mother's nail shop. This early exposure to the business world instilled a strong work ethic and foundational customer service skills. Following this, I enlisted in the U.S. Navy, where I achieved the rank of E-5, Petty Officer Second Class (PO2). During my time in the Navy, I performed essential engineering-related tasks, assisted in hazardous materials and cleanup operations, and eventually led training programs for the engineering department.

After completing my service, I transitioned to a civilian role as a tax preparer, enhancing valuable financial skills and gaining experience in client management. I then joined Pizza Hut, where I progressed from an entry-level position to Assistant Manager. In this role, I oversaw daily operations, managed staff, and ensured customer satisfaction.

Having accumulated significant experience in both hands-on and leadership roles, I am now seeking to transition towards a professional career in accounting or finance. I am eager to leverage my diverse background, strong analytical skills, and dedication to continuous improvement in a new professional environment.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Summit Pizza West LLC
07.2021 - Current
  • The critical goal was to ensure the smooth operations of a delivery-carryout Pizza Hut franchisee store while maintaining efficiency, profitability, and overall success of the business.
  • My responsibilities included providing daily support to employees, ensuring they perform their tasks efficiently and adhere to company standards, policies, and health and safety regulations.
  • Identifying and correcting potential defects to ensure food quality and presentation meet company standards.
  • Training new employees on operational procedures, customer service practices, and conflict resolution to ensure a positive customer experience.
  • Creating the weekly schedule, ensuring the restaurant is adequately staffed during all shifts while adhering to scheduling hour allowances.
  • Managing inventory through daily counts, monitoring stock levels, and ordering supplies to prevent shortages and overstock.
  • Additionally, handling cash registers, performing end-of-shift counts, ensuring accurate financial records.

Tax Preparer

H&R Block
01.2020 - Current
  • Seasonal job as a certified tax preparer, experienced in preparing individual tax returns and identifying tax savings opportunities.
  • I welcomed clients and established good communication while interviewing and gathering information about their income, expenses, and financial records.
  • Once documents were collected and ensured to be in compliance with state and federal tax regulations, I entered the information into the system using H&R tax preparation software.
  • Good communication was key in building client relationships, sustaining customer retention, and generating referrals, which are vital for the long-term success of any business.
  • I contacted customers through phone calls and emails to schedule new and reschedule existing appointments, as well as to address and resolve customer inquiries.
  • I typically prepared an average of over 20 tax returns on a busy day.

Veteran E-5

US Navy
09.2013 - 07.2017
  • Enlisted in the U.S. Navy and achieved the rank of E-5, Petty Officer Second Class (PO2), before completing my service.
  • The PO2 rank falls within a scale that varies from E-1 to E-9.
  • E-5 ranks are mid-level non-commissioned officers responsible for leading small teams, managing tasks within their specialty, and mentoring junior sailors.
  • U.S. Naval Base San Diego at USS Comstock, San Diego, CA 2016 to 2017
  • U.S. Naval Base Coronado, Coronado, CA 2015 to 2016
  • U.S. Naval Base San Diego at USS Pearl Harbor, San Diego, CA 2014 to 2015
  • U.S. Naval Station Great Lakes, North Chicago, IL 2013
  • My journey with the Navy began by attending the boot camp program called Recruit Training Command (RTC) at the Naval Station Great Lakes.
  • Next, I moved to California and was stationed at the Naval Base San Diego and Coronado, where initially I performed routine maintenance and repairs on the ship's engine and related systems.
  • As I gained experience, I assisted a team leader in hazmat and cleanup operations.
  • Before resigning, I led training programs for the division responsible for the ship's propulsion and mechanical systems.

Nail Technician

Yen Nail
01.2011 - 07.2013
  • Company Overview: Asian-owned small business SPA
  • Supported all activities of an Asian-owned small business SPA.
  • While my main duty was providing hand and foot care (including nail trimming, shaping, polishing, and maintaining clean, sterile workstations and tools), my contributions extended daily to booking appointments, greeting customers, and understanding their needs to ensure high-quality nail services that maintain the overall health and appearance of nails.
  • Maintaining good communication helped build client relationships to promote repeat business and referrals.
  • In addition, I was responsible for advertising the business.
  • Asian-owned small business SPA

Education

MBA - Accounting and Finance

DeVry University
Chicago, IL
02.2022

Bachelor of Science - Business Administration

California College San Diego
San Diego, CA
02.2020

Skills

  • Team leadership
  • Money handling
  • Decision-making
  • Problem-solving
  • Staff training and development
  • Task delegation
  • Customer relationship management (CRM)
  • Inventory management
  • Goal oriented
  • Easily adaptable

Timeline

Assistant Manager

Summit Pizza West LLC
07.2021 - Current

Tax Preparer

H&R Block
01.2020 - Current

Veteran E-5

US Navy
09.2013 - 07.2017

Nail Technician

Yen Nail
01.2011 - 07.2013

MBA - Accounting and Finance

DeVry University

Bachelor of Science - Business Administration

California College San Diego
Cindy Tran