Cindy Trevino
Dickinson,TX
Summary
Dedicated client oriented professional offering 15 years of experience assisting the Spanish speaking community . Familiar with confidential and ethical best practices. My goal has always been to empower and teach the community by assisting them in their primary language as well as being their point of contact.
Active Volunteer in the community providing translating services.
Overview
17
17
years of professional experience
Work History
L&C Elite Construction
Operations Manager
01.2020 - Current
- Hired and oversaw Spanish speaking subcontractors to meet project needs. Explain job requirement and train them around Safety.
- Obtained construction permits and verified compliance with relevant regulations.
- Reviewed contractor invoices, approving payments on acceptable work.
- Resolved conflicts between contractors, suppliers and subcontractors to eliminate workflow disruptions.
- Build relationships with realtors/lenders.
Bilingual Bank Branch Manager
Wells Fargo Bank, N.A.
03.2014 - 11.2019
- Specialized in training the Spanish speaking community around budget, credit , and daily banking
- Translate closing documents.
- Handle all Spanish customer complaints and concerns for the district.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Establish, build and maintain relationships with Bilingual individuals and businesses to help them grow and be their go to contact when additional bank services are needed.
- Coached Bilingual team members on ways to look for cues on lending needs and establish referral to specialized team member
Bilingual Relationship Banker
Wells Fargo Bank, N.A.
03.2010 - 03.2014
- Specialized in helping Spanish speaking clients with their over all financial needs.
- Interacted with community by teaching financial literacy at local schools, and businesses in Spanish.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty was assigned to assist other locations with translations.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Explained different types of loans pertaining to client situations.
Sales Associate
Affordable Furniture
06.2006 - 10.2009
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Oversaw the 90 day finance program , prequalify customers and submit customers documents to monitor aproval .
Education
Certificate - Business Management Certificate
College of The Mainland
Texas City, TXHigh School Diploma -
Dickinson High School
Dickinson05.2006
Skills
- Community Relations
- Customer Relations
- Product Training
- Creative Thinking
- Regulatory Compliance
- Ethical Codes Adherence
- Oral and Written Communication
- Due Diligence
Languages
Spanish
Native or Bilingual
Timeline
L&C Elite Construction
Operations Manager
01.2020 - Current
Bilingual Bank Branch Manager
Wells Fargo Bank, N.A.
03.2014 - 11.2019
Bilingual Relationship Banker
Wells Fargo Bank, N.A.
03.2010 - 03.2014
Sales Associate
Affordable Furniture
06.2006 - 10.2009
Certificate - Business Management Certificate
College of The Mainland
High School Diploma -
Dickinson High School
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