Cindy Tuller
White Heath,IL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Highly competent Receptionist with experience in front office operations, including handling multi-line phone systems and greeting visitors/customers/clients. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
21
21
years of professional experience
Work History
Owner
Ruger's Bowling Alley & Bar
Rantoul, IL
10.2022 - 12.2024
- Prepared staff work schedules and assigned team members to specific duties.
- Planned delivery routing, team workflows, and promotional initiatives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Oversaw financial management, budget management, accounting and payroll activities.
- Managed scheduling, training and inventory control.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and partners.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Negotiated contracts with vendors for services necessary for daily operations.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Bar Manager
VFW Post 6750
Rantoul, IL
03.2018 - 07.2022
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Monitored cash intake to reduce discrepancies.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Trained new employees to perform duties.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Poured wine, beer and cocktails for patrons.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Planned and coordinated special events to boost customer numbers and profits.
- Restocked beer and liquor regularly and after special events.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Completed day-to-day duties accurately and efficiently.
Bartender
North 40
Gifford, IL
01.2014 - 03.2018
- Managed accurate bar tabs and processed cash and credit card transactions.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Assisted in setting up the bar for service shift.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Adhered to state regulations regarding serving alcohol responsibly.
- Monitored bar inventory and promptly restocked low items before depletion.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Performed opening and closing duties including restocking supplies.
- Stocked ice bins and coolers as needed throughout shift.
- Greeted customers and provided excellent customer service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Neatly sliced and pitted fruit for garnishing drinks.
- Effectively multitasked within fast-paced environment.
- Cleansed glasses with sanitizing solution after each use.
- Made friendly conversation with customers to provide enjoyable bar experience.
Bartender
Mckee's Pub & Grill
Black Hawk, SD
04.2006 - 02.2013
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Adhered to state regulations regarding serving alcohol responsibly.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Developed good working relationships with fellow employees through effective communication.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Performed opening and closing duties including restocking supplies.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Stocked ice bins and coolers as needed throughout shift.
- Balanced daily registers and generated sales reports for management.
- Greeted customers and provided excellent customer service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Neatly sliced and pitted fruit for garnishing drinks.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Effectively multitasked within fast-paced environment.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
Physical Therapy Receptionist
ProMotion Physical Therapy
Rapid City, SD
06.2004 - 04.2006
- Processed payments and updated accounts to reflect balance changes.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled and confirmed appointments.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Greeted visitors and provided them with assistance.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Answered and directed incoming calls using multi-line telephone system.
Education
High School Diploma -
Norta Vista High Scholle
Riverside, CA05-1992
Skills
- Scheduling appointments
- Positive and professional
- Organization skills
- Scheduling
- Telephone skills
- Multi-line phone system operation
- File management
- Bookkeeping
- Front desk operations
- Customer/Client relations
Affiliations
- Communication
- Teamwork
- Volunteering
Timeline
Owner
Ruger's Bowling Alley & Bar
10.2022 - 12.2024
Bar Manager
VFW Post 6750
03.2018 - 07.2022
Bartender
North 40
01.2014 - 03.2018
Bartender
Mckee's Pub & Grill
04.2006 - 02.2013
Physical Therapy Receptionist
ProMotion Physical Therapy
06.2004 - 04.2006
High School Diploma -
Norta Vista High Scholle
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