CINDY TURPIN

• Addressed and remedied all patient or team member issues
• Implemented on-boarding for new employees, which enabled each to effectively learn tasks and job duties
• Consulted with healthcare professionals on business decisions
• Assisted with regulatory issues such as compliance

Maintained electronic record management systems to analyze and process data

• Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
• Developed close working relationships with front office and back office staff.
• Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
• Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
• Contributed to positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
• Entered procedure codes and diagnosis codes into medical billing software.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Developed and maintained relationships with insurance Reps to maintain Elite status and insure highest reimbursements
• Developed comprehensive policies and procedures for various aspects of medical office management, ensuring consistency across departments and teams.
• Collaborated with interdisciplinary teams to ensure seamless coordination of care for complex patients requiring multiple specialists'' involvement.
• Verified benefits and worked with insurance companies to obtain payments.

• Supported compliance initiatives through meticulous adherence to coding guidelines and regulations.
• Collaborated with interdisciplinary teams to develop a comprehensive understanding of patient care plans, ultimately resulting in more accurate and complete coding documentation.
• Decreased claim denial rates by promptly addressing any discrepancies or errors in coded information prior to submission.
• Upheld strict confidentiality policies regarding sensitive patient information while adhering to HIPAA requirements.