Cindy Underwood
Andalusia,AL
Summary
Accomplished ER Registered Nurse and Case Manager at Noland Hospital, I excel in emergency care and case management, enhancing patient outcomes by 30%. Skilled in EKG interpretation and compassionate care, my collaborative approach and critical thinking significantly improve efficiency and patient satisfaction. Dynamic RN bringing 34 years of treating patients and coordinating care with other healthcare staff. Proven history of leveraging critical thinking, analysis and medical knowledge to deliver superior care in high-pressure environments. Prioritizes clinical and operational tasks in fast-paced emergency medicine settings. Diligent nursing professional with demonstrated success in emergency patient care. Agile and responsive to dynamic patient needs and environmental conditions. Team-oriented and reliable with expert healthcare knowledge, clear verbal and written communication skills and sound clinical judgment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ER Registered Nurse
Andalusia Health
10.2022 - Current
- Planned, prioritized and provided nursing care by applying advanced specialty clinical nursing knowledge and skills to support comfort and safety of patients and families.
- Developed strong relationships with colleagues across departments, fostering a collaborative work environment that enhanced overall patient care delivery processes.
- Increased efficiency within the triage system by prioritizing cases based on severity levels.
- Managed multiple tasks simultaneously while maintaining a high level of attention to detail under pressure during busy shifts in the ER department.
- Maintained a clean and safe environment for patients and staff, adhering to infection control protocols and reducing the risk of hospital-acquired infections.
- Assembled equipment and supplies for diagnostic or treatment procedures in specialty service areas.
- Observed and recorded signs, symptoms, behaviors and physiological status of patient.
- Enhanced patient care by conducting thorough assessments and developing individualized nursing plans.
- Adhered to required infection control, isolation procedures and aseptic techniques in delivery of patient care.
- Provided emotional support for patients and families, fostering trust and rapport during challenging situations.
- Participated in ongoing education initiatives to remain current on best practices in emergency nursing care.
- Assisted physicians with diagnostic procedures, providing critical support during emergency situations.
- Collected laboratory samples and performed testing in accordance with established policies and procedures and COLA and CLIA regulations.
- Mentored new nursing staff members, promoting professional development and enhancing the overall quality of care provided within the ER setting.
- Improved patient safety by identifying and addressing potential risks and implementing preventative measures.
- Actively participated in quality improvement initiatives by identifying areas for potential improvement and suggesting evidence-based solutions.
Case Manager
Noland Hospital
09.2019 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Streamlined case documentation procedures, reducing processing time and increasing efficiency.
Case Manager
Noland Hospital
04.2016 - 09.2019
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Streamlined case documentation procedures, reducing processing time and increasing efficiency.
- Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
Education
Associate of Science - Nursing
Jefferson State Community College
Birmingham, AL12.1990
High School Diploma -
Hewitt-Trussville High School
Trussville, AL05.1982
Skills
- EKG Interpretation
- Certified ER Nurse
- Compassionate Care
- Airway Management
- IV Insertion
- Health Promotion
- Cardiac monitoring
- Quality Improvement
- Emergency Care
- Trauma Nursing
- Discharge Planning
- Pediatric Advanced Life Support
- Vital signs monitoring
- Privacy and confidentiality
- Patient Assessments
- Intravenous therapy
- Medication Administration
- Medical Records Management
- Teamwork and Collaboration
- Problem-Solving
- Medication and IV administration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Compassionate and Caring
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Strong Clinical Judgment
- Direct Patient Care
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Patient and family advocacy
- Patient Care Assessment
- Patient Education
- Certified in CPR/AED
- Monitoring Vital Signs
- Relationship Building
- Blood Draw and Sample Collection
- Clear Patient Communication
- Wound Care
- Microsoft Office
- Team building
- Vitals monitoring
- Safety Protocols
- Delegation and Motivation
- Task Prioritization
- Self Motivation
- Advanced Cardiovascular Life Support (ACLS)
- Infection Control
- Patient Condition Monitoring
- Accurate Documentation
- Analytical Thinking
- Care Coordination
- Documentation
- Goal Setting
- Professionalism
- Interpersonal Communication
- Collecting vitals
- Training staff
- Intake and discharge
- Diabetes management
- Tracheostomy Care
- Advanced Cardiovascular Life Support
- Case Management
- Insulin medication assistance
- Equipment Sterilization
- Nursing Performance Assessment
- Routine Examinations
- Oxygen saturation standards
Certification
- CPEN - Certified Pediatric Emergency Nurse
- TNCC
- ACLS
- PALS
- BCLS
Timeline
ER Registered Nurse
Andalusia Health
10.2022 - Current
Case Manager
Noland Hospital
09.2019 - Current
Case Manager
Noland Hospital
04.2016 - 09.2019
Associate of Science - Nursing
Jefferson State Community College
High School Diploma -
Hewitt-Trussville High School
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