Cindy Uriarte
Visalia
Summary
Dedicated and adaptable healthcare administrative professional with over 10 years of experience supporting hospitals, medical offices, and patient care teams. Experienced in managing patient appointments, maintaining accurate medical and legal records, processing billing and insurance, and coordinating office operations. Skilled at collaborating with nurses, doctors, social workers, and legal staff to ensure efficient workflow and high-quality care. Proficient in patient support, including daily living assistance, monitoring vitals, and promoting wellness, with excellent communication and interpersonal skills. Knowledgeable in medical terminology, EHR systems, and office software, committed to providing compassionate, organized, and reliable healthcare support.
Overview
14
14
years of professional experience
Work History
Office Assistant
Health And Human Services Agency
Visalia, California
03.2025 - Current
- Manage daily office communications, ensuring timely and professional responses to inquiries, requests, and correspondence.
- Prepare and compile reports by gathering and organizing data from multiple sources to support analysis and decision-making.
- Maintain strict confidentiality when handling sensitive legal, personal, and court-related information.
- Facilitate efficient office operations by processing incoming mail, answering multi-line phone calls, and assisting visitors.
- Draft, prepare, and edit documents to ensure accuracy, clarity, and professional presentation.
- Assist attorneys by responding to case-related inquiries and providing requested documentation and case information.
- Prepare, process, and distribute legal documents, including warrants, petitions, and child support paperwork.
- Maintain organized case files and records to support court proceedings, attorneys, and judicial operations.
- Copy, assemble, and distribute documentation for individuals, attorneys, and county departments.
- Work closely with social workers to prepare case files, court packets, and supporting documentation for hearings and proceedings.
- Coordinate with social workers, attorneys, and court staff to ensure readiness for scheduled court appearances.
- Work closely with the Tulare County Sheriff’s Department, Superior Court staff, judges, and other county agencies to support judicial operations.
Personal Caregiver
IHSS In Home Support Services
Visalia
01.2023 - 03.2025
- Maintained a clean, safe, and organized environment for client.
- Assisted client with daily living activities, including dressing, grooming, bathing, and toileting.
- Managed household tasks such as cleaning, laundry, errands, and weekly grocery shopping.
- Monitored client health closely, promptly addressing any concerns or emergencies to ensure safety.
- Supported clients daily living needs to promote self-esteem, wellness, and independence.
- Provided transportation to medical appointments, events, activities, and shopping trips.
- Prepared nutritious meals and maintained personal spaces to support clients’ overall health and well-being.
Health Unit Coordinator-Intensive Care Unit
Kaweah Health Medical Center
Visalia, CA
10.2021 - 12.2023
- Coordinated patient care and administrative activities in a fast-paced hospital/healthcare setting.
- Communicated effectively with healthcare personnel, patients, families, and visitors to ensure smooth operations.
- Assisted nurses and doctors with clerical duties, document management, and filing tasks.
- Maintained accurate medical records for all patients, ensuring compliance with HIPAA guidelines.
- Organized daily workloads efficiently, prioritizing tasks according to urgency and patient needs.
- Developed strong working relationships with patients, staff, and other stakeholders to facilitate efficient health unit operations.
- Prepared patient charts for intake, discharge, and transfers.
- Responded promptly to requests from doctors and nurses regarding patient information or treatment.
- Coordinated communication between departments to support patient care and administrative needs.
- Answered phone calls and call lights promptly, directing information to appropriate staff.
- Collected lab specimens, including blood and platelets, for nursing staff.
- Monitored patient vitals and heart rhythms, notifying nurses of significant changes.
Dental Patient Representative II
Family Healthcare Network
Visalia, CA
10.2012 - 10.2021
- Participated in team meetings to discuss best practices and strategies for improving customer satisfaction.
- Monitored office supply inventory and placed orders as needed to maintain efficient operations.
- Developed strong relationships with patients by demonstrating empathy, professionalism, and understanding of their needs.
- Assisted in training and onboarding new staff members to ensure smooth integration and adherence to office procedures.
- Created, maintained, and entered staff and provider schedules to support daily operations and patient flow.
- Resolved billing issues promptly by providing clear explanations of charges to patients and responsible parties.
- Processed patient payments accurately and efficiently in compliance with billing procedures.
- Demonstrated strong problem-solving and conflict-resolution skills when addressing customer concerns or complaints.
- Assisted patients with appointment scheduling, registration, insurance verification, referrals, authorizations, and general inquiries.
Human Resources Clerk
Family HealthCare Network
Visalia, CA
07.2016 - 07.2016
- Provided friendly support to new hires throughout the onboarding and hiring process.
- Performed a variety of administrative tasks, including filing paperwork, sorting, and delivering mail.
- Organized incoming and outgoing files efficiently, ensuring accuracy and proper documentation.
- Verified file accuracy and integrity, identifying and resolving errors as needed.
- Conducted pre-employment verifications and processed required documentation using daily checklists.
- Assisted with thedistribution of performance evaluations and managed renewals of PPD and CPR certifications.
- Created employee badges and maintained updated personnel records.
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
Dental Front Office Receptionist
Western Dental & Orthodontics
Tulare, California
01.2012 - 10.2012
- Contacted insurance companies to verify patient eligibility and coverage
- Answered and managed incoming calls to schedule patient appointments and confirm or reschedule
- Greeted all visitors
- Provided exceptional customer service to ensure patient satisfaction
- Received and processed payments for services rendered
- Collaborated with Dentist, DA, Hygienists to ensure top patient satisfaction
Education
Associate of Science - Nursing
College of The Sequoias
Visalia, CA06-2028
Certificate - Certified Nursing Assistant
College of The Sequoias
Visalia, CA06-2026
High School Diploma -
Redwood High School
Visalia, CA06-2011
Skills
- Patient care
- Customer service
- Health documentation
- Verbal communication
- Office supply management
- Medical terminology
- Problem resolution
Languages
Spanish
Full Professional
Timeline
Office Assistant
Health And Human Services Agency
03.2025 - Current
Personal Caregiver
IHSS In Home Support Services
01.2023 - 03.2025
Health Unit Coordinator-Intensive Care Unit
Kaweah Health Medical Center
10.2021 - 12.2023
Human Resources Clerk
Family HealthCare Network
07.2016 - 07.2016
Dental Patient Representative II
Family Healthcare Network
10.2012 - 10.2021
Dental Front Office Receptionist
Western Dental & Orthodontics
01.2012 - 10.2012
Associate of Science - Nursing
College of The Sequoias
Certificate - Certified Nursing Assistant
College of The Sequoias
High School Diploma -
Redwood High School