Summary
Overview
Work History
Education
Skills
Our Goal
Timeline
SoftwareDeveloper
Cindy Urias

Cindy Urias

San Antonio,TX

Summary

At Stanziola Transport LLC, I spearheaded logistics, enhancing route efficiency and customer satisfaction through expert dispatch software use and exceptional time management. My proactive problem-solving and robust driver communication forged lasting broker relationships, significantly expanding business operations.

Overview

5
5
year of professional experience

Work History

Dispatcher

Stanziola Transport LLC
San Antonio, TX
01.2024 - Current
  • Logistics & Freight Delivery: Managed logistics and freight delivery across all of the contiguous states of Texas, ensuring timely and secure transport of goods. Coordinated various types of freight, including dry van and temperature-sensitive cargo, optimizing routes and load assignments for efficiency.
  • Dispatch & Route Management: Oversaw real-time dispatch operations for a fleet of 12 drivers, assigning loads, tracking deliveries, and troubleshooting any delays or issues to ensure on-time arrivals. Used industry-standard software (e.g., DAT, Truckstop) to manage load boards and broker communications.
  • Customer Service: Served as the primary point of contact for clients and brokers, providing updates on delivery statuses, addressing concerns, and maintaining strong relationships to ensure customer satisfaction. Worked closely with brokers and clients to confirm load details, delivery timelines, and special requirements.
  • Invoicing & Accounting Functions: Managed all invoicing and financial processes related to freight services, ensuring accurate billing based on load agreements, rates, and services provided. Administered payments, processed receipts, and tracked expenses to ensure profitability, and maintain accurate financial records.
  • Compliance & Safety: Ensured that all deliveries adhered to state and federal regulations, including DOT compliance, and hours-of-service rules. Prioritized safety by verifying driver qualifications, maintaining up-to-date vehicle inspections, and monitoring driving behaviors to mitigate risk.
  • Problem-Solving & Communication: Acted as a liaison between drivers, brokers, and customers, addressing issues like route changes, delays, and emergency situations to minimize disruption. Proactively resolved potential delays, offering solutions for rerouting or adjustments to meet customer expectations.
  • Business Development: Built a strong network of brokers and clients, successfully expanding operations, and gaining repeat business. As a result, I was able to develop strong relationships that translated into long-term contracts and increased revenue opportunities.

Education

Bachelor of Accounting - Business Administration And Management

Liceo Canadiense University
San Antonio
02-2016

Skills

  • Driver communication
  • Map reading
  • Data entry
  • Delivery support
  • Routing orders
  • Time management
  • Workflow prioritization
  • Dispatch software

Our Goal

  • In addition to managing logistics and freight delivery, we prioritize keeping our truckers continuously moving with consistent loads, both on their way out and during their return trips. By securing backhaul opportunities and maintaining steady operations, we ensure that our drivers can sustain their business and generate a good income. Through these efforts, we have established strong relationships with brokers and clients, fostering a reputation for reliability and trust. Building on this foundation, we are now venturing into owning our own fleet of trucks, bringing our experience in dispatch and freight management full circle into truck ownership.

Timeline

Dispatcher

Stanziola Transport LLC
01.2024 - Current

Bachelor of Accounting - Business Administration And Management

Liceo Canadiense University

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Cindy Urias