Cindy Usuga

• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes..
• Attention to detail in verifying and reconciling timecards to ensure compliance with company policies and regulations.
• Increased patient retention rates by providing exceptional customer service and addressing concerns promptly.

Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

• Evaluated employee performance and coached and trained to improve weak areas.

• Interviewed, hired and trained new employees for production positions.

• Set schedules for 45 staff members by planning and designating shifts and hours.

• Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
• Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.

• Completed all assigned tasks prior to shift end
• Utilized downtime to perform routine tasks, preventing service delays
• Maintained good working relationship with co-workers and management
• Addressed concerns quickly to avoid lasting issues
• Provide excellent customer service
• Make and answer phone calls at a high volume.
• Maintained an organized and clean office environment to boost staff productivity and overall morale.

• Ensured that food was stored at the proper temperature as required by food safety regulations
• Managed simultaneous cooking tasks well to efficiently deliver food to customers
• Verified that prepared food met requirements for quality and quantity
• Skillfully cut fruits, vegetables, and meats as needed
• Influence new menu ideas that will be profitbalbe in cafetaria
• Follow all hospital food safety guideline standards
• Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Supported kitchen staff training and development, leading to increased productivity and efficiency.

• Finished all tasks and job duties, adhering to deadlines to avoid delays
• Volunteered for and tackled new assignments and tasks to ease staff member burden
• Completed all assigned tasks prior to shift end
• Utilized downtime to perform routine tasks, preventing service delays
• Reviewed activities regularly to identify opportunities for improvement.
• Improved patient satisfaction by providing empathetic and attentive care during interactions.
• Contributed to team success by consistently achieving performance goals and adhering to established service standards within the role of Care Representative.