Cindy Utomo

Work History

Front Desk Receptionist

Pump It Up

Van Nuys, CA

07.2023 - Current

Receiving visitors at front desk by greeting, welcoming, directing and announcing them appropriately
Answering screening and forwarding incoming phone calls
Receiving and sorting daily mail
Provide basic and accurate information in-person and via phone/email
Order front office supplies and keep inventory of stock
Managed over 30 calls per day
Collected room deposits, fees, and payments
Completed data entry and filing to keep records updated for easy retrieval
Scheduled, coordinated and confirmed appointments and meetings

Sales Representative

Verizon

Woodland Hills, CA

01.2023 - 07.2023

Generating and qualifying leads for potential customers
Presenting, promoting and selling products or services using solid arguments and cost-benefit analysis
Establishing, developing and maintaining positive business and customer relationships
Reaching out to customer leads through cold calling or other methods
Making sales calls to new and existing clients

Server/Waitress

Country Club LA

Los Angeles, CA

11.2022 - 04.2023

Perform set-up, clean-up and closing duties, as assigned by manager
Replenish and polish glasses and cups, as needed
Familiarize oneself with all selections on menu
Greet, seat and take drink and appetizer orders
Present menus, take main course orders, and enter orders correctly,and give it to the Leaders
Give the instructions where the restroom and the dining area
Take necessary steps to ensure a satisfactory customer experience
Take the dirty plates/glasses/cups from the tables
Work in collaboration with other servers and staff
Set up buffet tables at the beginning of each shift, and ensure that it is broken down at the end of the day.

Server/Cashier/Bartender

Unwind Restaurant

Tarzana, CA

05.2022 - 01.2023

Verify identification and age requirements of customers
Make suggestions based on customer tastes and preferences
Clean glasses and bar utensil
Process payment from customers
Build a rapport with regular customers to create a positive atmosphere
Serves patrons with food and beverages in a positive and friendly manner
Provides information to help food and beverage selections
Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions
Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs
Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return
Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.

Sales/Marketing Manager

PT. Bonafitek

Jakarta

01.2020 - 03.2021

Research consumer needs and identify how our solutions meet them
Represent our company, with a comprehensive understanding of our offerings
Meet with potential clients and grow long-lasting relationships by understanding their needs
Identify knowledge gaps within the team and develop a plan to fulfill them
Track, analyze, and communicate key quantitative metrics and business trends as they relate to partner relationships

Event Usher

Jakarta

12.2019 - 12.2019

Welcoming guests in a polite and friendly manner
Checking and scanning tickets and directing guests to their seats
Informing guests about the location of the restrooms, refreshments, and exits
Tending to guests' comfort and assisting them with any questions or problems.

Front Desk Receptionist

The Branz

Jakarta

01.2019 - 11.2019

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Work with the housekeeping staff to ensure rooms are ready for new guests
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Front Desk Concierge

Jie Expo

Jakarta

06.2018 - 11.2019

Maintain order and ensure adherence to safety rules
Count and record number of tickets collected
Manage informational kiosk and display of event signs and posters
Maintain updated knowledge of assets specific to the company’s needs
Greet guests and confirm reservations
Provide excellent customer service and attention to detail
Maintain positive ongoing relationships
Maintain high ethical standards and professionalism
Multitask and prioritize as necessary to meet customer needs
Represent the company with integrity and dedication.

Usher

BNI

Jakarta

12.2018 - 12.2018

Welcoming guests in a polite and friendly manner
Distributing programs, brochures, and other materials
Following all emergency protocols and guiding audience members to the exits in an orderly manner.

Cashier/Sales Associate

Gudang Garam

Jakarta

07.2018 - 11.2018

Greet customers when entering or leaving the store
Handle merchandise returns and exchanges
Resolve customer complaints, guide them and provide relevant information
Manage transactions with customers using cash registers
Scan goods and ensure pricing is accurate
Collect payments whether in cash or credit
Issue receipts, refunds, change or tickets
Redeem stamps and coupons

Sales Representative

Djarum

Jakarta

07.2017 - 06.2018

Selling products and services using solid arguments to prospective customers
Performing cost-benefit analyses of existing and potential customers
Maintaining positive business relationships to ensure future sales
Carried out sales promotions and merchandising of company products
Set up booths in public places, staffing displays in malls and outdoor locations and engaging passers- by to solicit new business.

Hostess

Guinness

Jakarta

06.2017 - 07.2017

Welcoming guests to the venue
Greet customers upon their departure
Providing accurate wait times and monitoring waiting lists
Managing reservations
Cater to guests who require extra attention (e.g
Children, elderly)
Answer incoming calls and address customers’ queries

Usher

Jack Daniel's

Jakarta

05.2017 - 06.2017

Interacted with 15 guests per day to deliver positive, fun experience
Greeted guests and gathered information to seat groups or place on waitlist
Greeted customers, answered questions, and recommended specials to increase profits.

Summary

Overview

Work History

Front Desk Receptionist

Sales Representative

Server/Waitress

Server/Cashier/Bartender

Sales/Marketing Manager

Event Usher

Front Desk Receptionist

Front Desk Concierge

Usher

Cashier/Sales Associate

Sales Representative

Hostess

Usher

Education

High School Diploma -

Skills

Additional Information

Work Availability

Timeline

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