Cindy Utomo
Customer Service
Reseda,CA
Summary
Dedicated customer service/front desk with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Pump It Up
Van Nuys, CA
07.2023 - Current
- Receiving visitors at front desk by greeting, welcoming, directing and announcing them appropriately
- Answering screening and forwarding incoming phone calls
- Receiving and sorting daily mail
- Provide basic and accurate information in-person and via phone/email
- Order front office supplies and keep inventory of stock
- Managed over 30 calls per day
- Collected room deposits, fees, and payments
- Completed data entry and filing to keep records updated for easy retrieval
- Scheduled, coordinated and confirmed appointments and meetings
Sales Representative
Verizon
Woodland Hills, CA
01.2023 - 07.2023
- Generating and qualifying leads for potential customers
- Presenting, promoting and selling products or services using solid arguments and cost-benefit analysis
- Establishing, developing and maintaining positive business and customer relationships
- Reaching out to customer leads through cold calling or other methods
- Making sales calls to new and existing clients
Server/Waitress
Country Club LA
Los Angeles, CA
11.2022 - 04.2023
- Perform set-up, clean-up and closing duties, as assigned by manager
- Replenish and polish glasses and cups, as needed
- Familiarize oneself with all selections on menu
- Greet, seat and take drink and appetizer orders
- Present menus, take main course orders, and enter orders correctly,and give it to the Leaders
- Give the instructions where the restroom and the dining area
- Take necessary steps to ensure a satisfactory customer experience
- Take the dirty plates/glasses/cups from the tables
- Work in collaboration with other servers and staff
- Set up buffet tables at the beginning of each shift, and ensure that it is broken down at the end of the day.
Server/Cashier/Bartender
Unwind Restaurant
Tarzana, CA
05.2022 - 01.2023
- Verify identification and age requirements of customers
- Make suggestions based on customer tastes and preferences
- Clean glasses and bar utensil
- Process payment from customers
- Build a rapport with regular customers to create a positive atmosphere
- Serves patrons with food and beverages in a positive and friendly manner
- Provides information to help food and beverage selections
- Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions
- Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs
- Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return
- Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.
Sales/Marketing Manager
PT. Bonafitek
Jakarta
01.2020 - 03.2021
- Research consumer needs and identify how our solutions meet them
- Represent our company, with a comprehensive understanding of our offerings
- Meet with potential clients and grow long-lasting relationships by understanding their needs
- Identify knowledge gaps within the team and develop a plan to fulfill them
- Track, analyze, and communicate key quantitative metrics and business trends as they relate to partner relationships
Event Usher
Jakarta
12.2019 - 12.2019
- Welcoming guests in a polite and friendly manner
- Checking and scanning tickets and directing guests to their seats
- Informing guests about the location of the restrooms, refreshments, and exits
- Tending to guests' comfort and assisting them with any questions or problems.
Front Desk Receptionist
The Branz
Jakarta
01.2019 - 11.2019
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Work with the housekeeping staff to ensure rooms are ready for new guests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Front Desk Concierge
Jie Expo
Jakarta
06.2018 - 11.2019
- Maintain order and ensure adherence to safety rules
- Count and record number of tickets collected
- Manage informational kiosk and display of event signs and posters
- Maintain updated knowledge of assets specific to the company’s needs
- Greet guests and confirm reservations
- Provide excellent customer service and attention to detail
- Maintain positive ongoing relationships
- Maintain high ethical standards and professionalism
- Multitask and prioritize as necessary to meet customer needs
- Represent the company with integrity and dedication.
Usher
BNI
Jakarta
12.2018 - 12.2018
- Welcoming guests in a polite and friendly manner
- Distributing programs, brochures, and other materials
- Following all emergency protocols and guiding audience members to the exits in an orderly manner.
Cashier/Sales Associate
Gudang Garam
Jakarta
07.2018 - 11.2018
- Greet customers when entering or leaving the store
- Handle merchandise returns and exchanges
- Resolve customer complaints, guide them and provide relevant information
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
Sales Representative
Djarum
Jakarta
07.2017 - 06.2018
- Selling products and services using solid arguments to prospective customers
- Performing cost-benefit analyses of existing and potential customers
- Maintaining positive business relationships to ensure future sales
- Carried out sales promotions and merchandising of company products
- Set up booths in public places, staffing displays in malls and outdoor locations and engaging passers- by to solicit new business.
Hostess
Guinness
Jakarta
06.2017 - 07.2017
- Welcoming guests to the venue
- Greet customers upon their departure
- Providing accurate wait times and monitoring waiting lists
- Managing reservations
- Cater to guests who require extra attention (e.g
- Children, elderly)
- Answer incoming calls and address customers’ queries
Usher
Jack Daniel's
Jakarta
05.2017 - 06.2017
- Interacted with 15 guests per day to deliver positive, fun experience
- Greeted guests and gathered information to seat groups or place on waitlist
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
High School Diploma -
Skills
Flexible HoursOrder PickingShipping & ReceivingWarehouse ExperienceMicrosoft WordComputer SkillsTypingSecurityMicrosoft PowerpointCashieringSocial Media ManagementGuest relationsServingCustomer serviceMarketingDigital MarketingSales ManagementMerchandisingComplaint ResolutionsTime managementReliable and TrustworthyEnglishCommunication skillsHospitalityRestaurant experienceCash handlingGuest servicesPOSSpecial NeedsSanitationRBACMicros POSFood safetyCustomer service (5 years)Front desk (1 year)Certifications and LicensesFood Handler CertificationTABC CertifiedBartender License
Patience
Communication
Empathy
Telephone etiquette
Problem-solving skills
Problem-solving
Scheduling
Additional Information
- CA - - , Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Receptionist - Pump It Up
07.2023 - Current
Sales Representative - Verizon
01.2023 - 07.2023
Server/Waitress - Country Club LA
11.2022 - 04.2023
Server/Cashier/Bartender - Unwind Restaurant
05.2022 - 01.2023
Sales/Marketing Manager - PT. Bonafitek
01.2020 - 03.2021
Event Usher -
12.2019 - 12.2019
Front Desk Receptionist - The Branz
01.2019 - 11.2019
Usher - BNI
12.2018 - 12.2018
Cashier/Sales Associate - Gudang Garam
07.2018 - 11.2018
Front Desk Concierge - Jie Expo
06.2018 - 11.2019
Sales Representative - Djarum
07.2017 - 06.2018
Hostess - Guinness
06.2017 - 07.2017
Usher - Jack Daniel's
05.2017 - 06.2017
Bina Dharma - High School Diploma,