Cindy Valdez
Colorado Springs,CO
Summary
As a committed and reliable candidate, a proven track record of managing multiple priorities with a positive attitude. Dedication to taking on additional responsibilities to help the team achieve its goals is a testament in the commitment to team success. Past professional journey's have provided the opportunity to be equipped with strong problem-solving skills and excellent interpersonal skills. Confidence in the ability to handle professional challenges and contribute to team success. Most recent potion was a dedicated Community Outreach Coordinator with an advanced understanding of marketing, organizational, and service principles. Allowing excellent communication, budget tracking, record keeping, and planning abilities. Attentive Family Advocate with determination to assist families requiring support and community resources. Empathetic professional with over 18 years of advocating for the special needs community. Dynamic individual with hands-on experience and talent for navigating challenges. Bring strong problem-solving skills and a proactive approach to new tasks. Personally known for adaptability, creativity, and a results-oriented and thinking outside the box mindset, and also committed to making meaningful contributions and advancing organizational goals. Bringing strong problem-solving abilities, a willingness to learn, and excellent communication skills. Excited to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Thorough team contributor. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Community Outreach Coordinator with an advanced understanding of marketing, organizational, and service principles. Excellent communication and planning abilities. Seeking a full-time position that can utilize these skills, along with time management abilities, to make a significant impact. Looking to pursue a new professional challenge with room for advancement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Family Liaison and Community Outreach Coordinator
NTSOC-Nursing & Therapy Services Of Colorado
01.2023 - 09.2024
- Identified available community resources and programs for families of special need children and adults.
- Contributed in developing marketing strategies.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
- Family Resources.
- Execute family support groups.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Facilitated outreach activities to build community awareness.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Developed and maintained accurate records of programs and services.
- Provided Liaison interaction between current CNA and others.
- Contributed to staff and family retention
- Connected individuals with available and relevant resources.
- Developed presentations and media to promote community resources at seminars and other local events.
- Wrote content for newsletters, social media pages and informational packets.
- Developed presentations for public events, community groups and school assemblies.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Conducted outreach activities to engage local stakeholders in programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
- Collaborated with families to assist in growth, development, and education to increase potential.
- Identified available community resources and programs for families of disabled children.
- Developed presentations and media to promote services at local and regional events. Attended numerous weekly and monthly networking events to stay connected with area groups and resources.
- Served on various committees and boards specializing in services and supports for youth and adults in our special needs community.
Various Positions
Rehab For All/About Kids & Adults Too
06.2017 - 01.2023
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated leadership skills in managing projects from concept to completion.
- Strengthened communication skills through regular interactions with others.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Worked flexible hours across days, nights, and weekends as projects and work loads needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with strong sense of personal responsibility.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Project managed start to opening of new facility locations. locations, furnishings, maintenance, office equipment and supplies.
- Start and maintain numerous contracts ranging from specific project to safety and security.
- Maintained and programmed Card Access system for all staff and visitors badges.
- Created, planned and implemented quarterly staff and client social events to include Holidays.
- Company Safety Care Trainer.
- Accounts Payable.
- Project and Event Budgeting.
- Company wide purchasing. Office supplies to equipment and and everything in between.
- Front end staff support.
- Day to day building management.
- Family Resources.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Worked well with in team setting, providing support and guidance.
- Organized and detail-oriented with strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Applied effective time management techniques to meet tight deadlines.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Paid attention to detail while completing assignments.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Instructed and certified staff in Safety Cares training program.
- Certified QMAP provider.
- Project Manage opening of new locations.
- Created and maintained company outreach program.
- Created and maintained all monthly, quarterly and yearly staff appreciation goods and events.
- Created and maintained quarterly and Holiday events for clientele.
- Support staff for behavioral team.
- Maintained company purchasing for 4 separate locations.
Client Services Director
Cerebral Palsy Association Of Colorado Springs
01.2015 - 04.2018
- Provided knowledgeable service and support for all client needs, to include resources and agency referrals.
- Hosted annual fund raising gala, to include choosing award recipients, venue, food/drink, silent auction items, entertainment and maintaining budget.
- Developed and maintained existing client relationship and developed new client relationships.
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
- Supported projects with advanced skills in document management, customer relations and reporting.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
Education
Some College (No Degree) -
Pikes Peak State College
Colorado SpringsSkills
- Cultural Sensitivity
- Family advocacy
- Behavioral Management
- Effective Communication
- Crisis intervention strategies
- Relationship Building and rapport
- Client Advocacy
- Community resource coordination
Currently:
A certified Event Planner
Mandated Reporter Certified
Certified in Safety Care (prior trainer)
First Aid and CPR certified
QMAP certified
Certification
*Certified Event Planner
*Certified Mandated Reporter
*CPR and First Aid Certified
*QMAP Certified
*Safety Care Credentialed (former trainer)
Timeline
Family Liaison and Community Outreach Coordinator
NTSOC-Nursing & Therapy Services Of Colorado
01.2023 - 09.2024
Various Positions
Rehab For All/About Kids & Adults Too
06.2017 - 01.2023
Client Services Director
Cerebral Palsy Association Of Colorado Springs
01.2015 - 04.2018
Some College (No Degree) -
Pikes Peak State College
*Certified Event Planner
*Certified Mandated Reporter
*CPR and First Aid Certified
*QMAP Certified
*Safety Care Credentialed (former trainer)
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