Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cindy Vo

Castro Valley,CA

Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

16
16
years of professional experience

Work History

General Manager

Bambu Drinks and Dessert
Alameda, CA
01.2013 - 04.2016
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Tracked monthly sales to generate reports for business development planning.

Spa Manager

Jadyn Taylor Nail Spa
Alameda, CA
04.2010 - 11.2012
  • Developed and implemented spa services policies, procedures and standards.
  • Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
  • Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
  • Conducted regular staff meetings to ensure consistency in service delivery.
  • Actively recruited and trained qualified professionals for all spa positions.
  • Created menus of treatments and packages that were attractive to customers.
  • Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
  • Coordinated special events such as bridal showers, corporate wellness retreats and other promotional activities.
  • Maintained high standards of cleanliness throughout the facility while adhering to safety regulations.
  • Monitored quality assurance by regularly evaluating products used in treatments and ensuring proper operation of equipment.
  • Analyzed financial data to determine areas needing cost reduction or profit improvement.
  • Resolved customer complaints in a timely manner.

Spa Manager

My'amour Salon & Spa
San Leandro , CA
03.2008 - 03.2010
  • Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
  • Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
  • Conducted regular staff meetings to ensure consistency in service delivery.
  • Created menus of treatments and packages that were attractive to customers.
  • Resolved customer complaints in a timely manner.
  • Responded quickly to any changes needed within the spa environment due to customer requests or market trends.
  • Evaluated employee performance on an ongoing basis; provided feedback to enhance productivity levels.
  • Identified opportunities for process improvements within the spa's operational structure.
  • Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
  • Maintained meticulous records to document client information.
  • Hired, led and provided performance management for spa employees.
  • Created seasonal and targeted offers to enhance visibility and generate revenue.

Legal Administrative Assistant/Receptionist

Levy, Ram & Olson LLP
San Francisco, CA
01.2000 - 01.2005
  • Scheduled meetings, appointments and travel arrangements for attorneys.
  • Assisted attorneys with research projects and document preparation for court filings.
  • Maintained client databases and filing systems, including hard copy and electronic files.
  • Answered phone calls, responded to inquiries and directed calls accordingly.
  • Provided administrative support to the legal department staff members.
  • Prepared invoices, expense reports and other financial documentation as required by the firm's accounting team.
  • Coordinated daily operations of the law office including mail distribution, supplies inventory management, photocopying and scanning services.
  • Performed data entry tasks related to case-specific information into a variety of software programs such as Excel, Word, Access.
  • Processed incoming mail and correspondence on behalf of attorneys in a timely manner.
  • Greeted clients upon their arrival at the office and provided assistance throughout their visit.
  • Supported paralegals in preparing discovery responses or trial briefs.
  • Managed high volume of phone calls and coordinated well-organized appointment schedules.

Education

Manicurist License - Cosmetology

Alameda International College of Cosmetology
Oakland, CA
04-1999

High School Diploma -

Oakland High School
Oakland, CA
05-1998

Some College (No Degree) -

Napa City College
Napa, CA

Skills

  • Schedule Management
  • Program Administration
  • Service Quality Improvement
  • Workflow Planning
  • Project Management
  • Customer Relationship Management
  • Deadline-oriented
  • Clerical Support
  • Filing
  • Office Administration
  • Data Entry
  • Travel Coordination
  • Reception oversight
  • Appointment Scheduling
  • Mail handling
  • Multitasking and prioritization
  • Inventory supplies
  • Strong interpersonal skills

Languages

Vietnamese
Professional

Timeline

General Manager

Bambu Drinks and Dessert
01.2013 - 04.2016

Spa Manager

Jadyn Taylor Nail Spa
04.2010 - 11.2012

Spa Manager

My'amour Salon & Spa
03.2008 - 03.2010

Legal Administrative Assistant/Receptionist

Levy, Ram & Olson LLP
01.2000 - 01.2005

Manicurist License - Cosmetology

Alameda International College of Cosmetology

High School Diploma -

Oakland High School

Some College (No Degree) -

Napa City College

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Cindy Vo