Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Waldorf

Lynchburg,VA

Summary

Dynamic District Manager with a proven track record at Suntan City, excelling in operations management and team leadership. Enhanced customer satisfaction through strategic training programs and compliance monitoring, resulting in increased sales and reduced turnover. Skilled in recruiting and fostering strong vendor relationships, driving revenue growth while maintaining high-quality standards.

Overview

26
26
years of professional experience

Work History

District Manager

Suntan City
10.2009 - Current
  • Assisted in managing daily operations to ensure efficient service delivery.
  • Collaborated with team members to maintain high standards of customer satisfaction.
  • Supported inventory management processes, ensuring accurate stock levels and timely replenishment.
  • Learned and adhered to safety protocols while performing operational tasks.
  • Engaged in training sessions to enhance product knowledge and operational skills.
  • Contributed to team meetings, sharing insights on improving workflow efficiency.
  • Monitored compliance with company policies, promoting a safe working environment.
  • Adapted quickly to changing priorities, demonstrating flexibility in task execution.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.

Sales Associate

Sears
04.2000 - 01.2018
  • Provided exceptional customer service, addressing inquiries and resolving issues to enhance shopping experience.
  • Assisted in inventory management, ensuring accurate stock levels and product availability on the sales floor.
  • Operated point-of-sale systems efficiently for transaction processing and daily cash reconciliation.
  • Trained new associates on sales techniques, store policies, and customer engagement strategies.
  • Collaborated with team members to execute promotional displays, driving increased product visibility and sales.
  • Developed strong relationships with repeat customers, fostering loyalty and encouraging return visits.
  • Led team meetings to discuss sales goals, performance metrics, and strategies for improvement in service delivery.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

No Degree - Fine Arts And Business

Bluefield College
Bluefield, VA

Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service
  • Training and coaching
  • Goal setting and performance metrics
  • Operations management
  • Sales management
  • Customer relations
  • Staff development
  • Team development
  • Multi-unit management
  • Decision-making
  • Employee scheduling
  • Team leadership
  • Conflict management
  • Sales reporting
  • Leadership development
  • Staff recruiting
  • Revenue generation
  • Compliance monitoring
  • Sales orientation

Timeline

District Manager

Suntan City
10.2009 - Current

Sales Associate

Sears
04.2000 - 01.2018

No Degree - Fine Arts And Business

Bluefield College

Similar Profiles

CREATE PROFILE