Cindy Walker
Madison
Summary
Dynamic professional with extensive experience in customer relationship management and team leadership at Ashley Homestore. Proven track record in enhancing sales performance through effective product recommendations and complaint resolution. Adept at training staff and fostering strong client relationships, ensuring exceptional service and satisfaction.
Overview
28
28
years of professional experience
Work History
Mary Kay Consultant
Mary Kay, Inc
Huntsville
10.1997 - Current
- Recommend products tailored to meet individual customer needs.
- Finalize purchases and process payments efficiently.
- Cultivate strong customer relationships through exceptional service and loyalty focus.
- Leverage upselling opportunities to enhance sales performance.
- Monitor current trends to adapt offerings and address client demands.
- Collect payments and schedule follow-up appointments promptly.
- Educate customers on makeup application techniques for desired outcomes.
Store Manager
Ashley Homestore
Scottsboro
05.2017 - 01.2019
- Managed daily store operations and ensured smooth workflow among staff.
- Trained and mentored new employees on product knowledge and customer service.
- Led team meetings to discuss performance, goals, and customer feedback.
- Developed staff schedules to align with peak shopping hours and events.
- Collaborated with corporate teams to align promotions with local marketing efforts.
- Recruited, trained and supervised new employees.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Sales Associate
Ashley Homestore
Huntsville
11.2015 - 05.2017
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Provided product knowledge and recommendations to enhance customer experience.
- Provided accurate information about products, prices and services.
- Participated in training sessions to improve product knowledge and sales techniques.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Attended weekly team meetings to review performance goals and objectives.
Store Manager
Pizza 120
Madison
10.2014 - 09.2015
- Recruited, trained and supervised new employees.
- Managed daily store operations and ensured smooth workflow among staff.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw sales, balanced cash, and completed bank deposits to enhance opening and closing operations.
- Implemented visual merchandising strategies to enhance product presentation.
- Established customer service standards and monitored staff compliance.
- Developed staff schedules to align with peak shopping hours and events.
- Led team meetings to discuss performance, goals, and customer feedback.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Updated POS system with new products and promotional offers.
Office Manager
Carol Fulton, Inc
Huntsville
10.2005 - 05.2007
- Coordinated scheduling and facilitated communication among team members.
- Oversaw supply inventory and ensured availability of essential materials.
- Implemented filing systems for easy access to documents and information.
- Organized meetings and prepared agendas for effective team collaboration.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Receptionist
Russ Munger Attorney at Law
Huntsville
12.2001 - 11.2005
- Greeted clients and visitors warmly upon arrival at the law office.
- Managed multi-line phone system to direct calls efficiently.
- Scheduled and confirmed appointments.
- Organized and maintained client files and legal documents securely.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Coordinated office supplies and ensured adequate inventory levels.
- Handled incoming mail and packages, distributing accordingly within the office.
- Assisted attorneys with administrative tasks and document preparation
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments and updated accounts to reflect balance changes.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Developed and maintained a filing system for essential documents, improving office organization.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Coordinated pick-up and delivery of express mail services.
Education
High School Diploma -
Bob Jones High School
Madison, AL05.1988
Paralegal Studies
Kaplan College
Columbus, OHSkills
- Customer relationship management
- Inventory management
- Product recommendation
- Sales performance enhancement
- Team leadership
- Staff training
- Payment processing
- Effective communication
- Relationship building
- Complaint resolution
- Time management
- Problem solving
- Customer service
Accomplishments
Awarded the Mary Kay Miss Give 4 years as nominated and voted on by fellow unit members.
Awarded the Mary Kay Most Team Spirit 6 years as nominated and voted on by fellow unit members.
Awarded the Mary Kay Most Enthusiastic 3 years as nominated and voted on by fellow unit members.
Number 1 in Ashley Homestore most 5 star online reviews within our francise which included 5 stores.
Awarded the Mary Kay Most Team Spirit 6 years as nominated and voted on by fellow unit members.
Awarded the Mary Kay Most Enthusiastic 3 years as nominated and voted on by fellow unit members.
Number 1 in Ashley Homestore most 5 star online reviews within our francise which included 5 stores.
Timeline
Store Manager
Ashley Homestore
05.2017 - 01.2019
Sales Associate
Ashley Homestore
11.2015 - 05.2017
Store Manager
Pizza 120
10.2014 - 09.2015
Office Manager
Carol Fulton, Inc
10.2005 - 05.2007
Receptionist
Russ Munger Attorney at Law
12.2001 - 11.2005
Mary Kay Consultant
Mary Kay, Inc
10.1997 - Current
High School Diploma -
Bob Jones High School
Paralegal Studies
Kaplan College