Cindy Ward
Orange Park,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Paint Department Supervisor
Lowes Home Improvment
03.2003 - Current
- Trained and oriented associates to maximize team performance.
- Coordinated merchandising displays, signage and sales enablement.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Entered and priced inventory to assist with efficient restocking.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Followed HACCP safety guidelines for correctly receiving and distributing foods.
- Researched issues to obtain appropriate answers to customer inquiries.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Front End Operations Supervisor
Kmartcorp
03.1997 - 02.2003
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
Education
High School Diploma -
Sunnyslope High School
Phoenix, AZ06.1984
Skills
- Vendor Relations
- Paint Mixing Expertise
- Industry Trends Awareness
- Resource Allocation
- Organizational Skills
- Project Coordination
- Problem Solving
- Staff Training
- Continuous Learning
- Time Management
- Performance Evaluation
- Task Delegation
- Quality Control
- Workload Prioritization
- Customer Service
- Product Knowledge
- Team Leadership
- Conflict Resolution
- Attention to Detail
- Decision Making
Timeline
Paint Department Supervisor
Lowes Home Improvment
03.2003 - Current
Front End Operations Supervisor
Kmartcorp
03.1997 - 02.2003
High School Diploma -
Sunnyslope High School
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