Cindy Ward
Orange Park,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Paint Department Supervisor
Lowes Home Improvment
Orange Park, FL
03.2003 - Current
- Trained and oriented associates to maximize team performance.
- Coordinated merchandising displays, signage and sales enablement.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Entered and priced inventory to assist with efficient restocking.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Followed HACCP safety guidelines for correctly receiving and distributing foods.
- Researched issues to obtain appropriate answers to customer inquiries.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Front End Operations Supervisor
Kmartcorp
North Richland Hills, TX
03.1997 - 02.2003
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
Education
High School Diploma -
Sunnyslope High School
Phoenix, AZ06.1984
Skills
- Vendor Relations
- Paint Mixing Expertise
- Industry Trends Awareness
- Resource Allocation
- Organizational Skills
- Project Coordination
- Problem Solving
- Staff Training
- Continuous Learning
- Time Management
- Performance Evaluation
- Task Delegation
- Quality Control
- Workload Prioritization
- Customer Service
- Product Knowledge
- Team Leadership
- Conflict Resolution
- Attention to Detail
- Decision Making
Timeline
Paint Department Supervisor
Lowes Home Improvment
03.2003 - Current
Front End Operations Supervisor
Kmartcorp
03.1997 - 02.2003
High School Diploma -
Sunnyslope High School