Cindy Watanabe
Akron,CO
Summary
Highly skilled and enthusiastic professional with more than seven years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
12
12
years of professional experience
Work History
Home Health Nurse/Administrator/Care Coordinator
Sterling MedCare Home Health
10.2019 - 03.2024
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote selfcare.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Contributed to the overall success of the home health agency by maintaining high levels of patient satisfaction and positive outcomes.
- Collaborated with multidisciplinary healthcare teams to implement comprehensive treatment plans, ensuring continuity of care.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
ICU Nurse
Banner Health McKee Medical Center
04.2019 - 09.2019
- Managed critical care patients with complex medical conditions, providing compassionate care and support to families.
- Conducted ongoing monitoring of vital signs, lab results, and diagnostic tests to promptly identify changes in patient conditions.
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
- Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
- Administered medications safely and effectively, following established protocols and guidelines for dosage calculations and administration techniques.
- Collaborated with multidisciplinary teams to develop individualized care plans for optimal patient recovery.
Certified Medical Assistant Urgent Care
UCHealth Family Medicine Clinic
05.2012 - 05.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assessed incoming patients quickly and efficiently, determining the appropriate level of care required based on their symptoms.
- Managed patients with multiple chronic health conditions, acute episodes of care and behavioral health challenges while promoting and supporting prevention and wellness.
- Conducted telephone triage to patient, family and significant others using nursing judgment according to protocol.
Triage Nurse
Banner Health Family Care Clinic
09.2018 - 04.2019
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Collaborated with multidisciplinary teams to develop individualized care plans for high-risk or complex patients.
Certified Medical Assistant
Banner Health Family Care Clinic
09.2016 - 09.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Education
Bachelor of Science - Nursing
University of Northern Colorado
Greeley, CO05.2020
Associate of Science - Nursing
Northeastern Junior College
Sterling, CO05.2018
Skills
- HIPAA Compliance
- Medication Administration
- Care Plan Adherence
- Regulatory Compliance
Timeline
Home Health Nurse/Administrator/Care Coordinator
Sterling MedCare Home Health
10.2019 - 03.2024
ICU Nurse
Banner Health McKee Medical Center
04.2019 - 09.2019
Triage Nurse
Banner Health Family Care Clinic
09.2018 - 04.2019
Certified Medical Assistant
Banner Health Family Care Clinic
09.2016 - 09.2018
Certified Medical Assistant Urgent Care
UCHealth Family Medicine Clinic
05.2012 - 05.2019
Bachelor of Science - Nursing
University of Northern Colorado
Associate of Science - Nursing
Northeastern Junior College
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