Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Cindy Watters

31 Shelton Rd, Hampton,VA

Summary

Dynamic sales professional with a proven track record at Harbor Freight Tools USA, excelling in customer service and sales strategy development. Achieved consistent sales targets while fostering strong client relationships and mentoring team members. Skilled in effective selling techniques, I drive revenue growth and enhance customer satisfaction through personalized engagement and strategic oversight.

Overview

16
16
years of professional experience

Work History

Sales Supervisor

Harbor Freight Tools USA
08.2018 - Current
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Checked store merchandise regularly for proper display and replenishment.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members, fostering professional development and career progression within the organization.
  • Boosted customer satisfaction with personalized follow-up calls to address concerns and gather feedback.
  • Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals.
  • Monitored daily sales performance and provided feedback to each team member.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Maintained up-to-date knowledge of products and services offered to customers.

Sales Associate

ABC Liquor
08.2018 - 03.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Cash Office Associate, Receiver, CSM

Walmart
05.2009 - 07.2018
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.
  • Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
  • Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.
  • Trained new employees on proper cash routines, procedures, and requirements.

Education

Graphic Design

Noble High School
Berwick, ME
06-1989

Skills

  • Customer service
  • Sales presentations
  • Effective selling techniques
  • Sales strategy development

Accomplishments

  • Supervised team of 10 staff members.
  • Achieved a well organized cash office through effectively getting tills balanced and keeping up with daily paperwork.
  • Making sure end of month paperwork was completed and sent in.
  • Keeping up with ordering items needed to do every day things.


Timeline

Sales Supervisor

Harbor Freight Tools USA
08.2018 - Current

Sales Associate

ABC Liquor
08.2018 - 03.2019

Cash Office Associate, Receiver, CSM

Walmart
05.2009 - 07.2018

Graphic Design

Noble High School

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Cindy Watters