Cindy Weinberger
Cumming,GA
Summary
Results-driven business professional with expertise in strategic planning and effective communication. Demonstrated success in resource management, budget oversight, and operational efficiency, leading to improved processes and project management. Proven ability to foster strong client and team relationships, enhancing retention and satisfaction. Skilled in financial analysis, collections, and resolving billing discrepancies, contributing to improved cash flow and reduced delinquencies.
Overview
9
9
years of professional experience
Work History
Finance & Planning Analyst
Kemco Facilities Services
Decatur, GA
11.2023 - Current
- Executed financial analyses for strategic projects, identifying cost-saving opportunities.
- Utilized statistical tools to reveal data trends influencing decision-making processes.
- Created effective visual aids, such as charts and graphs, for forecasting presentations.
- Evaluated financial performance of distressed companies, recommending actionable improvement solutions.
- Analyzed budgets and performance metrics to highlight areas requiring enhancements.
- Facilitated cross-functional meetings, clarifying complex concepts and aligning strategic initiatives.
- Cultivated strong client relationships while maintaining adherence to regulatory standards.
- Maintained current knowledge through ongoing professional development and training initiatives.
Service Order Dispatcher
Neese HVAC & Plumbing
Alpharetta, GA
08.2020 - Current
- Optimized daily operations by scheduling service orders for on-time execution.
- Streamlined communication among technicians, supervisors, and field personnel.
- Responded promptly to customer inquiries about service order status.
- Monitored technician performance to ensure adherence to company standards.
- Cultivated vendor relationships to boost operational efficiency.
- Conducted thorough research to verify customer account information accuracy.
- Documented all service actions meticulously in internal databases.
- Evaluated inbound communications for new service orders from diverse channels.
Market Manager
Kemco Facilities Services
Decatur, GA
03.2023 - 11.2023
- Executed training sessions on new marketing technologies to boost operational efficiency.
- Sustained engaging in-store displays to attract customers and drive sales.
- Established relationships with key clients, generating a strong sales pipeline.
- Addressed and resolved customer complaints promptly to maintain service quality.
- Performed market research to analyze customer preferences and behaviors.
- Negotiated contracts with vendors to ensure cost-effectiveness and quality supplies.
- Led onboarding processes for new clients, coordinating with implementation teams.
- Drove territory growth through strategic marketing initiatives and engagement efforts.
Marketing & Program Manager
CoolAir Mechanical
Marietta, GA
04.2020 - 08.2020
- Executed innovative marketing strategies that boosted brand recognition and sales.
- Organized events to highlight product offerings and engage target audiences.
- Analyzed market data to discern emerging trends and consumer preferences.
- Partnered with various departments to ensure cohesive project delivery.
- Supervised marketing staff, offering guidance to foster skill development.
- Oversaw financial aspects of marketing campaigns through budgeting and reporting.
- Built strategic partnerships with industry influencers for enhanced outreach.
- Implemented customer segmentation strategies for targeted marketing efforts.
Marketing & Call-Center Manager
CoolAir Mechanical
Marietta, GA
03.2018 - 04.2020
- Executed regular performance evaluations to assess employee merit increase eligibility and bonuses.
- Crafted thorough reports based on customer survey results, offering actionable insights for improvements.
- Created key performance indicators to analyze team productivity and efficiency levels.
- Achieved recruitment and training goals to meet call center resource demands effectively.
- Managed escalated customer complaints while upholding strong client relationships.
- Established effective procedures for managing customer inquiries and complaints.
- Examined inquiry data trends to discover potential operational improvements.
- Oversaw daily call center operations, monitoring essential metrics such as service levels.
Lead Stream Marketing Specialist
Reliable Heating & Air
Kennesaw, GA
04.2016 - 03.2018
- Analyzed consumer behavior and market trends to create effective marketing campaigns.
- Compiled comprehensive marketing data aligned with specific research project requirements.
- Conducted competitor analysis to uncover industry dynamics and potential growth areas.
- Collaborated with sales teams to align marketing efforts with lead generation initiatives across diverse channels.
- Presented findings to management, aiding in informed decision-making through structured reporting.
- Sourced relevant marketing data from existing sources, optimizing costs and enhancing diversity.
- Created impactful visual representations of market insights for effective communication.
- Developed tailored proposals for product and service strategies based on extensive market analysis.
Education
College of Law - Law
University of St. LaSalle
Bacolod City, Negros Occidental, Philippines11-2020
Bachelor of Arts - Political Science
University of St. La Salle
Bacolod City, Philippines03-1997
MBA - Financial Planning
Kennesaw State University
Kennesaw, GASkills
- Visualization techniques for data analysis
- Metrics for performance assessment
- Communication in leadership roles
- Strategies for customer segmentation
- Applications of mathematics in BI
- Economic evaluations in logistics
- Lean methodology capacity planning
- Data analysis expertise with SAP and Excel
- Investment management tactics
- Financial budget analysis techniques
- Researching market trends effectively
- Management of client relationships
- Negotiation tactics for contracts
- Optimization of performance processes
- Facilitation of cross-functional teams
- Conflict resolution through effective communication
- Critical thinking problem-solving skills
- Organizational time management capabilities
- Microsoft Office application proficiency
References
- Walter Campbell, Kemco Facilities Services, VP, 770-851-206, Campbellw@gokemco.net
- Jordan Neese, Neese HVAC, Chief Operating Officer, 770-856-2114, Jordan_Neese@neesehvac.com
- Keith Henderson, RooterPLUS, Operations Manager, 678-338-1154, Keith_Henderson@rooterplus.com
- Bill Mashraky, CoolAir Mechanical, Vice President/General Manager, 610-462-9356, Bill.mashraky@770coolair.com
Accomplishments
I have significantly contributed to financial planning and service order dispatching through strategic initiatives and meticulous attention to detail, resulting in exceptional outcomes and lasting client relationships.
In financial planning, I have focused on reviewing client accounts and preparing detailed financial reports, which empower clients to make informed decisions. My dedication to building strong client relationships and monitoring market trends has been crucial in optimizing investment portfolios for long-term success.
My client acquisition strategy combines referrals, digital marketing, and targeted cold calling, successfully broadening our client base and enhancing our reputation for innovative solutions. Additionally, I have crafted effective debt reduction strategies that have improved collection rates and elevated customer service through clear communication.
In service order dispatching, I excel in managing budgets and expenses, supporting collections, and developing tailored payment plans that meet client needs. My emphasis on risk mitigation, credit analysis, and staff training has helped navigate complex financial scenarios effectively, while my commitment to operational efficiency and compliance has streamlined processes and improved service delivery.
In summary, my professional path reflects a drive for excellence, dedication to client success, and a passion for innovation. I believe my unique skills and experiences will be a valuable asset to your organization, and I am eager to contribute to your success.
Timeline
Finance & Planning Analyst
Kemco Facilities Services
11.2023 - Current
Market Manager
Kemco Facilities Services
03.2023 - 11.2023
Service Order Dispatcher
Neese HVAC & Plumbing
08.2020 - Current
Marketing & Program Manager
CoolAir Mechanical
04.2020 - 08.2020
Marketing & Call-Center Manager
CoolAir Mechanical
03.2018 - 04.2020
Lead Stream Marketing Specialist
Reliable Heating & Air
04.2016 - 03.2018
College of Law - Law
University of St. LaSalle
Bachelor of Arts - Political Science
University of St. La Salle
MBA - Financial Planning
Kennesaw State University
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