Summary
Overview
Work History
Education
Skills
Timeline
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Cindy Welch

Timmonsville,SC

Summary

Driven professional with a proven track record in customer service and data entry. Excelled in problem-solving and active listening, enhancing customer satisfaction and retention. Demonstrated ability in money handling and payment processing, achieving high success rates in project closures and customer interactions.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

Stokes Regional Eye Centers
Florence, South Carolina
06.2013 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Processed customer payments promptly and efficiently while keeping cash drawer balanced.

Administrative Assistant

Morris Integrative Therapy
Florence, South Carolina
11.2020 - 04.2022
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed filing system, entered data and completed other clerical tasks.

Business Owner/Operator

Cindy Welch Transcription
Timmonsville, SC
05.1996 - 06.2013
  • Served as primary point-of-contact with customers to achieve their expectations.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Interacted well with customers to build connections and nurture relationships.
  • Identified customer needs, negotiated and closed profitable projects with high success rate.

Education

High School Diploma -

Florence Christian Schools
Florence, SC
05.1984

Skills

  • Customer Service
  • Active Listening
  • Data Entry
  • Problem-solving abilities
  • Call center experience
  • Scheduling
  • Money handling abilities
  • Payment Processing
  • Professional telephone demeanor
  • Filing
  • Clerical Support

Timeline

Administrative Assistant

Morris Integrative Therapy
11.2020 - 04.2022

Customer Service Representative

Stokes Regional Eye Centers
06.2013 - Current

Business Owner/Operator

Cindy Welch Transcription
05.1996 - 06.2013

High School Diploma -

Florence Christian Schools

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Cindy Welch