Cynthia Wengert
French Village,MO
Summary
Dynamic customer service professional with a proven track record at Goose Creek Lake Trustees, Inc., excelling in issue resolution and relationship building. Adept at managing high-stress situations while delivering exceptional service. Skilled in efficient data input and effective communication, contributing to enhanced customer satisfaction and team success.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Goose Creek Lake Trustees, Inc.
06.2022 - Current
- Resolve customer inquiries and complaints effectively through multiple communication channels.
- Deliver consistent quality service, contributing to overall customer satisfaction rates.
- Manage high-stress situations effectively, maintaining professionalism under pressure.
- Assist in training new team members.
- Collaborate with other staff members to enhance customer service processes.
- Provide coaching and mentoring to new hires, contributing to their successful integration into the team.
- Deliver exceptional customer service to every current and potential property owner by leveraging extensive knowledge of the covenants, bi-laws, and plat restrictions for a welcoming, positive experiences.
- Exhibit high energy and professionalism when dealing with property owners and staff.
- Transcribe minutes from recording of monthly trustee meetings.
- Entry of monthly income into journal for balancing deposits.
- Manage payments to appropriate accounts and ensure accuracy at the end of each shift.
Medical/Blood Product Delivery Driver
L & P Delivery Service
08.2014 - 02.2021
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Navigated local routes effectively, optimizing delivery times and reducing fuel consumption.
- Maintained accurate delivery logs, tracking shipments and confirming receipt with clients.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
Pharmacy Technician
Prescriptions Plus, LTC
07.2007 - 12.2016
- Processed prescription orders accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in preparing medications, including compounding and labeling prescriptions.
- Maintained inventory levels of pharmaceuticals, ensuring availability of essential medications.
- Collaborated with healthcare professionals to resolve medication-related issues and enhance patient outcomes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
Education
High School Diploma -
Plaquemine Senior High School
PlaquemineCertificate - Clerical Business
Delta Business College
Baton RougeSkills
- Customer service
- Attentive listening
- Problem-solving skills
- Efficient data input
- Issue resolution
- Relationship building
- Computer proficiency
- Effective telephone communication
- Document management
- Administrative support
- Account information updates
Timeline
Customer Service Representative
Goose Creek Lake Trustees, Inc.
06.2022 - Current
Medical/Blood Product Delivery Driver
L & P Delivery Service
08.2014 - 02.2021
Pharmacy Technician
Prescriptions Plus, LTC
07.2007 - 12.2016
High School Diploma -
Plaquemine Senior High School
Certificate - Clerical Business
Delta Business College