Summary
Overview
Work History
Education
Skills
Timeline
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Cindy White

Saint David,AZ

Summary

Resilient trustworthy professional with strong communication skills and resourceful approach to problems. Solid team player with positive demeanor and proven track record in establishing rapport with clients. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Willingness to take on added responsibilities to meet team goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Proven success in remote work environment.

Overview

36
36
years of professional experience

Work History

Inside Sales

Smithers
Ravenna, OH
09.2015 - 08.2021
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Collaborated with company customers to ensure proactive and timely reports and communications.
  • Collected information on sales and service issues to coordinate team-wide resolutions.
  • Set up new accounts in CRM.
  • Used CRM software to maintain detailed contact logs and account records.
  • Answered customers' questions regarding products, prices and availability.
  • Provide timely quotes for test requests using company CRM software.
  • Managed and maintained customer relationships and rapport with honest, proactive communications.
  • Ensure reports were accurate and sent to customers on or before promise dates.
  • Assist with yearly implementation of price increases in CRM.
  • Provided weekly and monthly revenue projections to GM based on in-house work and deliverables.

Administrative Assistant

Smithers
RAVENNA, OH
01.2008 - 09.2015
  • Company / site liaison for HR communications, onboarding and scheduling and ensuring staff participation and adherence to meetings and yearly benefits renewal.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Generated customer reports timely and accurately
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Developed and updated spreadsheets and databases to automate office procedures.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Devised and implemented improvements to reporting procedures, including report templates updating for efficiency and accuracy.
  • Handled office supply orders and inventorying ensuring proper levels of office and lab supplies.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Sourced vendors for special project needs and negotiated contracts.
  • Processed invoices for approval and submission to Accounts Payable.

Monitor Technician

Robinson Memorial Hospital
Ravenna, OH
07.2007 - 01.2008
  • Monitored patients' heart rhythms and functions through cardiac monitoring dipslays.
  • Transcribed doctors' notes and entered into office electronic recording system.
  • Provided compassionate assistance to patients' family members.
  • Answered nurses' station phone and direct calls correctly and quickly.

Admin Coordinator, CSR

GOJO
Akron, OH
04.1985 - 07.2007
  • Assisted customers with order requests, updates and lead times.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Provided Administrative support to VP of sales unit.
  • Participated in trade show set up and planning.
  • Provide planning and coordination for mid-year sales meeting activities including scheduling, site reviews and presentation preparation.

Education

Associate Degree - Secretarial Science

Southern Ohio College, NE
Akron, OH
12.1988

Skills

  • Customer Relationship building and management
  • Project coordination
  • Superior organizational skills
  • Verbal and Written Communication
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Time Management
  • CRM Software
  • Database Management
  • Microsoft Office Suite
  • Administrative and Office Support
  • Excellent Attention to Detail
  • Proven ability to work independently with little or no supervision both in office and at home
  • Dependable and Responsible

Timeline

Inside Sales

Smithers
09.2015 - 08.2021

Administrative Assistant

Smithers
01.2008 - 09.2015

Monitor Technician

Robinson Memorial Hospital
07.2007 - 01.2008

Admin Coordinator, CSR

GOJO
04.1985 - 07.2007

Associate Degree - Secretarial Science

Southern Ohio College, NE

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Cindy White