Cindy Wilke
Summary
Dependable individual serving diverse needs of people through active communication and responsive engagement with services and policymakers in the healthcare or private company industry. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
Hospice of Michigan
12.2023 - 08.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience.
- Enhanced patient satisfaction by efficiently managing call flow reaching field staff for follow up.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Answered incoming calls, making outbound calls, dispatching field nurses and updating electronic medical records.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
Accountant/Internal Auditor
Grand Traverse Band Economic Development Corporation
07.2009 - 11.2023
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- All departments daily paperwork for two casinos Turtle Creek Casino and Leelenau Sands Casino
- Slot machine meter readings.
- Month end reconciliation of accounts.
- Audit daily and tax year end W2-G and 1099 processing.
- Hotel daily audit, journal entries.
- Restaurant and retail audits and journal entries for daily operations for both casinos.
Education
Associate of Arts - Psychology
University of Phoenix
Tempe, AZSkills
- Organizational skills
- Detail oriented
- Policy and guidlines compliant
- Critical thinking skills
- Confidentiality and HIPAA compliance
- Proficient in Microsoft office, Microsoft Teams
- Filing and recordkeeping
- Creative problem solving
- Database coordination
- Multitasking
- Performance improvement
- Calm and effective under pressure
Timeline
Patient Care Coordinator
Hospice of Michigan
12.2023 - 08.2025
Accountant/Internal Auditor
Grand Traverse Band Economic Development Corporation
07.2009 - 11.2023
Associate of Arts - Psychology
University of Phoenix
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