Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Willford

Cocolalla,ID

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Evening Store Manager

Super One
Sandpoint, Idaho
08.2023 - Current
  • Performed regular price checks to ensure competitive pricing.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Assessed operational efficiency of the store's departments.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Customer Service Representative

Safeway
Fairbanks, AK
11.2015 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Person in Charge

Safeway
Sandpoint, ID
06.2023 - 07.2023
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained compliance with company policies, objectives, and communication goals.

General Merchandise Manager

Safeway
North Pole, AK
07.2022 - 06.2023
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Bult positive relationships with vendors for consistent and reliable supply of products.
  • Developed and implemented successful strategies to increase sales and profits.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.

Personal Coordinator Bookkeeper

Safeway
Fairbanks, AK
06.2018 - 09.2022
  • Maintained accurate historical records.
  • Reviewed account discrepancies and proposed courses of action to minimize losses.
  • Maintained general ledger by transferring subsidiary account summaries.
  • Inspected account books and recorded transactions.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Input financial data and produced reports using [Software].

Hiring and Recruiting Manager

Safeway
Fairbanks, AK
04.2020 - 07.2022
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
  • Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
  • Managed recruitment team and trained and mentored new advisors.
  • Coordinated technical training and personal development classes for staff members.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

Cashier

Safeway
Fairbanks, AK
08.2015 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Lifted up to [Number] pounds at once and used forklift to move heavier loads.

Education

RMC - Retail Management Certificate

Umpqua Community College
Roseburg, OR
12.2022

High School Diploma -

Lakeland High School
Rathdrum, ID
06.1990

Skills

  • Tool Preparation
  • Waste Reduction
  • Shrinkage Prevention
  • Layout Support
  • Supply Ordering
  • Talent Recruitment
  • POS Systems
  • Retail Inventory Management
  • Store Merchandising
  • Customer Service Management
  • Shift Scheduling
  • Report Generation
  • Employee Training
  • Problem-Solving
  • Bank and Safe Deposits
  • MS Office proficient
  • Loss Prevention Procedures

Timeline

Evening Store Manager

Super One
08.2023 - Current

Person in Charge

Safeway
06.2023 - 07.2023

General Merchandise Manager

Safeway
07.2022 - 06.2023

Hiring and Recruiting Manager

Safeway
04.2020 - 07.2022

Personal Coordinator Bookkeeper

Safeway
06.2018 - 09.2022

Customer Service Representative

Safeway
11.2015 - 07.2023

Cashier

Safeway
08.2015 - 07.2022

RMC - Retail Management Certificate

Umpqua Community College

High School Diploma -

Lakeland High School

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Cindy Willford