Cindy Williams
Strasburg,VA
Summary
Customer-oriented, reliable store manager offering 19 plus years of experience in retail operations, sales and team leadership. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages a team of sales associates, lead sales associates and assistant manager.
Skilled at coaching and boosting staff morale with a supportive attitude to maintain and motivate excellence in customer service to generate revenue.
Overview
17
17
years of professional experience
Work History
Store Manager
VA ABC Virginia Alcoholic Beverage Control Authority
Woodstock, VA
03.2007 - Current
- Recruited, trained and supervised up to 10 employees at a higher volume VA ABC store for 3 plus years with a total of 19 years employment of which were 14 years in management within VA ABC. Managed, remotes and worked all levels of store volumes.
- Creates weekly work schedules for store employees with a focus on business needs. Maintains staff 5 plus years at current location.
- Led by example in training staff to provide outstanding customer service to internal and external customers for 19 plus years.
- Organized promotional sales within my stores to increase product awareness to increase sales. All levels of staff suggestive products to enhance cocktails or add one more item to our basket sales.
- Utilizes progressive discipline when to ensure staff are adhering to policy and procedure. Maintains set expectations to increase accountability.
- Generated repeat customer with friendly and knowledgeable service. Maintained a clean and safe shopping environment. Provided in stock spirits to craft staff suggested or customer requested cocktails.
- Monitored inventory management through cycle counts, audits, accurate shipments, adjustments and shrinkage control with usage of EBR reports and CCTV. Managed inventory tracking and physical inventory counts to minimize loss due to possible theft by employee or customer.
- Completed thorough training in opening, closing, and shift change functions to maintain operational standards for sales funds daily.
- Monitored daily store operations, including opening and closing procedures and cash handling to keep safe and secure.
Education
High School Diploma -
Warren County High School
Front Royal, VA06-1989
Skills
- Customer Service Management
- POS Systems
- Operations Management
- Retail Inventory Management
- Team Development
- Loss Prevention
- Documentation And Reporting
- Outstanding communication skills
- Work Planning and Prioritization
- Team Leadership
- Inventory Control
- Hire, train, and manage staff
- Employee supervision and motivation
- Strategic thinker
Accomplishments
- SOP Committee
- ROE Committee
- Past extraordinary audits and evaluations
- Past RM Back up
- Past Certified OJT(4 yr) awaiting for recertification
- Past Product Book Committee
Timeline
Store Manager
VA ABC Virginia Alcoholic Beverage Control Authority
03.2007 - Current
High School Diploma -
Warren County High School
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