Cindy Winters
Northfield,USA
Summary
Experienced with business development and client management, driving significant revenue growth. Utilizes strategic sales approaches to secure new business and strengthen customer relationships. Track record of leveraging negotiation and communication skills to achieve sales targets and build long-term client partnerships.
Overview
27
27
years of professional experience
Work History
Lead Barista
Compass Group USA - Bon Appetit
01.2023 - Current
- Trained and mentored junior baristas on beverage preparation and customer service excellence.
- Developed and implemented efficient workflows to optimize beverage production and service speed.
- Ensured quality control by monitoring ingredient freshness and adherence to recipes.
- Managed inventory levels, conducting regular stock assessments to minimize waste.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Collaborated with management to create seasonal beverage offerings aligned with customer preferences.
- Led team meetings to promote communication, share best practices, and improve service delivery standards.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
Virtual Sales Executive
FIS Global
09.2017 - 10.2022
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Sells products and/or services and develops new account relationships.
- Solicits and maintains network of prospects.
- Negotiates, structures and closes “deals” that meet customer expectations.
- Utilize appropriate company resources per the resources plan to provide product marketing support or specialized product sales expertise.
- Build and maintain a pipeline that is 3x of your quota.
- Attain and exceed assigned sales and revenue targets.
Concierge Manager
Radisson Blu Hotel, Mall of America
11.2015 - 04.2017
- Greeting guests in a warm, friendly, and professional manner.
- Solid familiarity with all hotel facilities, room types
- Working closely with in-house vendors to satisfy guest entertainment needs.
- Demonstrating a professional attitude in all interactions with guests, hotel staff, and vendors - both in face to face discussions and over the telephone.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Supervised daily operations of concierge team, ensuring exceptional guest service standards.
- Coordinated with local businesses to provide guests with unique experiences and curated recommendations.
- Fostered relationships with repeat guests, personalizing services to meet individual preferences and expectations.
Concierge
Calhoun Beach Club/Aimco Properties
03.2014 - 08.2015
- Enhanced the quality of the residents living experience.
- Greeting them by name and wishing them a great day.
- Acted as a Personal Assistant to the buildings residents.
- Facilitated and managed residents move in and move outs.
- Provided effective phone communication and excellent working knowledge of the local area.
- Worked alongside with Vendors and Carriers.
- Worked as a team player with the leasing office and maintenance team to ensure consistency for all operations of great customer service.
- Ordered supplies for Lobby, refreshments, candy, prepared coffee bar daily.
- Reserved the Guest Suite and Resident Lounge by drawing up necessary paperwork and managing schedule.
Sales Associate
Nordstrom
07.2012 - 07.2013
- Set and achieve personal sales goals while supporting the sales goals of the team.
- Greet customers in a timely, professional and engaging manner.
- Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events.
- Consistently seek new product knowledge to act as an expert for the customer.
- Open Nordstrom Reward Accounts as a means of building customer relationships.
- Work as a team player to ensure each customer receives the best service possible.
- Trained new hires on pos system, selling techniques, daily procedures and restocking the floor with new merchandise.
- Prepared large cash deposits with zero discrepancies.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Executive/Client Manager
Fidelity Informational Services
01.2006 - 01.2012
- Responsible for account relationship and growth.
- Understanding clients' business needs and objectives.
- Identify and qualify new sales opportunities.
- Ensure contract delivery, closing and ongoing client satisfaction.
- Maintain current client information and sales opportunity status in client/prospect database and pipeline.
- Demonstrate product and industry knowledge including various solutions, market strategies, and competitive intelligence.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Flight Attendant
Northwest Airlines
01.1999 - 01.2006
- Responsible for passenger safety and comfort.
- Provided excellent customer services skills.
- Assisted with the boarding process in coordination with ground personnel.
- Trained and skilled to work on various aircrafts.
- Airbus 319,320,330 and Boeing 747,757 and DC10.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Education
Bachelor of Arts - Art History And Graphic Arts
College of St. Catherine
Saint Paul, MNSkills
- Sales pipeline optimization
- Business development strategy
- Relationship building
- Product sales expertise
- Prospective client outreach
- Order processing
- Sales acumen
- Accurate sales forecasting
- Sales promotion execution
- Confident speaking abilities
- Quality assurance expertise
- Operational management
- Event scheduling
- Goal setting and achievement
- Data organization and retrieval
- Vendor coordination expertise
- Strategic territory planning
- Adaptability to change
Timeline
Lead Barista
Compass Group USA - Bon Appetit
01.2023 - Current
Virtual Sales Executive
FIS Global
09.2017 - 10.2022
Concierge Manager
Radisson Blu Hotel, Mall of America
11.2015 - 04.2017
Concierge
Calhoun Beach Club/Aimco Properties
03.2014 - 08.2015
Sales Associate
Nordstrom
07.2012 - 07.2013
Sales Executive/Client Manager
Fidelity Informational Services
01.2006 - 01.2012
Flight Attendant
Northwest Airlines
01.1999 - 01.2006
Bachelor of Arts - Art History And Graphic Arts
College of St. Catherine