Summary
Overview
Work History
Education
Skills
Timeline
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Cindy Woolen

Delray Beach,FL

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Customer-focused professional with successful 35-year career in Restaurant sector. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Capable Bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in casual dining establishments. Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

18
18
years of professional experience

Work History

Home Care Provider

Self Employed
03.2016 - Current
  • Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
  • Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
  • Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
  • Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
  • Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
  • Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
  • Educated patients about self-care techniques, empowering them to take an active role in managing their own health.
  • Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
  • Reduced hospitalization rates by closely monitoring symptoms and alerting healthcare providers when intervention was needed.
  • Conducted regular evaluations of patients'' progress and adjusted care plans accordingly to ensure continued effectiveness and alignment with changing needs.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided transportation and appointments management.
  • Constructed cognitively stimulating activities.

Bartender Shift Manager

Ruby Tuesday
04.2006 - 01.2016
  • Improved team efficiency by streamlining shift scheduling and task delegation.
  • Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
  • Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
  • Managed vendor relationships to negotiate favorable terms on supplies orders, resulting in cost savings without compromising quality standards.
  • Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
  • Optimized labor costs by analyzing historical trends and adjusting staffing levels according to anticipated business volumes.
  • Championed company values through daily interactions with employees and customers alike, leading by example as a dedicated manager who prioritized workplace culture.
  • Successfully maintained strict adherence to food safety guidelines as per local regulations, ensuring consistent delivery of high-quality products at all times.
  • Assisted in recruiting top talent for open positions within the store by participating in job fairs or conducting interviews when necessary.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
  • Identified opportunities for process improvements within store operations, implementing changes that led to increased efficiency and enhanced customer experiences.
  • Trained and mentored new employees to maximize team performance.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Opened location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Server

Longhorn Steakhouse
03.2012 - 08.2014
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

No Degree - General Studies

Kenya Science Teachers College
Nairobi, Kenya

Skills

  • Personal Companionship
  • Home Management
  • Household Support
  • Behavior Redirection
  • Care Plan Assessment
  • Medical Terminology and Equipment
  • Meal Preparation
  • Dietary Needs
  • Safety Behaviors
  • Recording Vital Signs
  • Client Documentation
  • Customer Needs Assessments
  • Cash Handling
  • Payment Processing
  • Verbal and Written Communication
  • Accurate Money Handling
  • Opening and Closing Procedures
  • Staff Motivation and Discipline
  • Workflow Optimization
  • Safety Management
  • Standards and Compliance
  • Restaurant Operation
  • Delegating Work
  • Guest Relations
  • Customer Experience Management
  • Directing Team Members
  • Inventory Control
  • POS Transactions
  • Cash Drawer Balancing
  • Food Safety and Sanitation
  • Schedule Management
  • Guest Satisfaction
  • Employee Supervision
  • Handling Customer Complaints
  • Money Transfers
  • Labor and Food Cost Control
  • Inventory and Supply Management
  • Coupon Handling
  • Managing Cash Register
  • Temperature Monitoring
  • High-Volume Environments
  • Scheduling and Coordinating

Timeline

Home Care Provider

Self Employed
03.2016 - Current

Server

Longhorn Steakhouse
03.2012 - 08.2014

Bartender Shift Manager

Ruby Tuesday
04.2006 - 01.2016

No Degree - General Studies

Kenya Science Teachers College

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Cindy Woolen