Cindy Wright
Saint Joseph,MO
Summary
I am a 67 year old active healthy widow who has no desire to retire. I enjoy all facets of working and being part of a team. I have worked in the food service industry for over 15 years and Corrections for 21 years.
Overview
36
36
years of professional experience
Work History
Auto Service Writer
Walmart
2023.12 - Current
- Assisted customers with service requests and inquiries, ensuring high satisfaction levels.
- Documented vehicle service history and recommendations using company systems.
- Coordinated with technicians to prioritize and schedule repair services efficiently.
- Maintained accurate records of parts inventory and ordered supplies as needed.
- Managed customer service inquiries, ensuring timely and accurate resolutions.
- Coordinated service appointments, optimizing scheduling for efficiency and customer satisfaction.
- Developed and maintained detailed records of service requests and follow-ups.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
Corrections Officer
Oregon Department of Corrections
2012.10 - 2021.02
- Supervised inmate activities to ensure compliance with facility rules and regulations.
- Conducted routine inspections to maintain safety and security within the correctional environment.
- Managed inmate records, ensuring accuracy and confidentiality of sensitive information.
- Implemented conflict resolution strategies to de-escalate potential disturbances among inmates.
- Trained new officers on facility protocols, promoting adherence to safety standards.
- Collaborated with mental health professionals to address inmate behavioral issues effectively.
- Developed and maintained effective communication with team members for operational efficiency.
Correctional Sergeant
Missouri Department Of Corrections
2007.07 - 2012.09
- Supervised daily operations and ensured adherence to security protocols within facility.
- Trained and mentored junior staff on conflict resolution and emergency response procedures.
- Conducted routine inspections to maintain safety standards and identify potential hazards.
- Developed and implemented strategies to improve inmate behavior management programs.
- Coordinated with external agencies for transportation and custody of inmates during court appearances.
- Managed incident reports, ensuring accurate documentation and timely follow-up actions.
- Utilized technology systems for scheduling, tracking inmate activities, and reporting incidents effectively.
- Facilitated team meetings to enhance communication among staff regarding policies and procedures.
- Managed staff assignments and workflows to maintain efficient facility operations and inmate interactions.
Restaurant Manager
Dennys Restaurant
2006.06 - 2007.09
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Led cross-functional teams to enhance operational efficiency and streamline workflows.
- Developed and implemented strategic initiatives to improve customer satisfaction and service delivery.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Analyzed key performance indicators to identify areas for improvement and drive results.
- Collaborated with stakeholders to align departmental goals with organizational objectives and strategies.
- Facilitated training sessions on best practices, promoting knowledge sharing across the organization.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Wait Staff Member
Farris Truck Stop
2006.02 - 2006.06
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Coordinated food and beverage orders, maintaining timely service during peak hours.
- Trained new staff on operational procedures and customer interaction standards.
- Managed cash register operations, accurately processing transactions and balancing daily receipts.
Restaurant Manager
Legal Tender
1990.03 - 2000.03
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff scheduling, optimizing labor costs while maintaining service quality.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Developed training programs for new employees, enhancing team performance and customer service standards.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Education
High School Diploma -
Salt Lake West High
Salt Lake City, UT1976-06
Skills
- Skilled in cooking, serving, cleaning, portion control, necessary paperwork, supervising, working as a team
- Sales transactions
- Schedule coordination
- Order preparation
- Customer service
- Invoice verification
- Effective writing
- Record preparation
Timeline
Auto Service Writer
Walmart
2023.12 - Current
Corrections Officer
Oregon Department of Corrections
2012.10 - 2021.02
Correctional Sergeant
Missouri Department Of Corrections
2007.07 - 2012.09
Restaurant Manager
Dennys Restaurant
2006.06 - 2007.09
Wait Staff Member
Farris Truck Stop
2006.02 - 2006.06
Restaurant Manager
Legal Tender
1990.03 - 2000.03
High School Diploma -
Salt Lake West High