Cindy Wright
Saint Joseph,MO
Summary
I am a 67 year old active healthy widow who has no desire to retire. I enjoy all facets of working and being part of a team. I have worked in the food service industry for over 15 years and Corrections for 21 years.
Overview
36
36
years of professional experience
Work History
Auto Service Writer
Walmart
Saint Joseph, MO
12.2023 - Current
- Assisted customers with service requests and inquiries, ensuring high satisfaction levels.
- Documented vehicle service history and recommendations using company systems.
- Coordinated with technicians to prioritize and schedule repair services efficiently.
- Maintained accurate records of parts inventory and ordered supplies as needed.
- Managed customer service inquiries, ensuring timely and accurate resolutions.
- Coordinated service appointments, optimizing scheduling for efficiency and customer satisfaction.
- Developed and maintained detailed records of service requests and follow-ups.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
Corrections Officer
Oregon Department of Corrections
North Bend, OR
10.2012 - 02.2021
- Supervised inmate activities to ensure compliance with facility rules and regulations.
- Conducted routine inspections to maintain safety and security within the correctional environment.
- Managed inmate records, ensuring accuracy and confidentiality of sensitive information.
- Implemented conflict resolution strategies to de-escalate potential disturbances among inmates.
- Trained new officers on facility protocols, promoting adherence to safety standards.
- Collaborated with mental health professionals to address inmate behavioral issues effectively.
- Developed and maintained effective communication with team members for operational efficiency.
Correctional Sergeant
Missouri Department Of Corrections
Saint Joseph, MO
07.2007 - 09.2012
- Supervised daily operations and ensured adherence to security protocols within facility.
- Trained and mentored junior staff on conflict resolution and emergency response procedures.
- Conducted routine inspections to maintain safety standards and identify potential hazards.
- Developed and implemented strategies to improve inmate behavior management programs.
- Coordinated with external agencies for transportation and custody of inmates during court appearances.
- Managed incident reports, ensuring accurate documentation and timely follow-up actions.
- Utilized technology systems for scheduling, tracking inmate activities, and reporting incidents effectively.
- Facilitated team meetings to enhance communication among staff regarding policies and procedures.
- Managed staff assignments and workflows to maintain efficient facility operations and inmate interactions.
Restaurant Manager
Dennys Restaurant
Saint Joseph, MO
06.2006 - 09.2007
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Led cross-functional teams to enhance operational efficiency and streamline workflows.
- Developed and implemented strategic initiatives to improve customer satisfaction and service delivery.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Analyzed key performance indicators to identify areas for improvement and drive results.
- Collaborated with stakeholders to align departmental goals with organizational objectives and strategies.
- Facilitated training sessions on best practices, promoting knowledge sharing across the organization.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Wait Staff Member
Farris Truck Stop
Faucett, MO
02.2006 - 06.2006
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Coordinated food and beverage orders, maintaining timely service during peak hours.
- Trained new staff on operational procedures and customer interaction standards.
- Managed cash register operations, accurately processing transactions and balancing daily receipts.
Restaurant Manager
Legal Tender
Clancy, MT
03.1990 - 03.2000
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff scheduling, optimizing labor costs while maintaining service quality.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Developed training programs for new employees, enhancing team performance and customer service standards.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Education
High School Diploma -
Salt Lake West High
Salt Lake City, UT06-1976
Skills
- Skilled in cooking, serving, cleaning, portion control, necessary paperwork, supervising, working as a team
- Sales transactions
- Schedule coordination
- Order preparation
- Customer service
- Invoice verification
- Effective writing
- Record preparation
Timeline
Auto Service Writer
Walmart
12.2023 - Current
Corrections Officer
Oregon Department of Corrections
10.2012 - 02.2021
Correctional Sergeant
Missouri Department Of Corrections
07.2007 - 09.2012
Restaurant Manager
Dennys Restaurant
06.2006 - 09.2007
Wait Staff Member
Farris Truck Stop
02.2006 - 06.2006
Restaurant Manager
Legal Tender
03.1990 - 03.2000
High School Diploma -
Salt Lake West High