CINDY WU
Revere,MA
Overview
8
8
years of professional experience
Work History
Talent Acquisition Specialist
Thermo Fisher Scientific Inc.
Waltham, MA
10.2021 - 10.2022
- Established strong relationships and received positive feedback from candidates and hiring managers for high sense of urgency, timely responses, and quality of candidates sent
- Leveraged talent acquisition tools, CRM systems, and campaigns to source and attract top talent.
- Sourced and screened candidates for Engineering and Scientist roles and worked with hiring managers to coordinate interviews, offers and onboarding.
- Successfully sourced and filled hard to fill roles in remote locations or night shift hours
- Maintained pipeline of about 50 open requisitions
- Average time to fill was 14 days
Research Intern
Bentley University
Waltham, MA
06.2020 - 08.2020
- Wrote “The Perfect Storm: Mid-Tier Higher Educational Leadership & Institutional Challenges Pre and Early Stage Covid 19” written by Joseph Weiss, Nader Asgary, and Cindy Wu.
- Conducted industry research for higher education and analyzed trends and data
- Created tables and graphs based on data found
Account Manager
Barton Associates | Locum Tenens Experts
Peabody, MA
06.2019 - 08.2019
- Developed relationships with clients and provided individualized customer service to maintain longevity of accounts
- Exceeded department expectations for productivity and accuracy levels earning top 2 spot in phone time after first month in company
- Established alliance with 4 new clients in first month
- Established 10 new accounts in less than 3 months, with pending profit of over $5,000
- Secured sales by providing recommendations to promote brand effectiveness and product benefits
- Cultivated relationships with clients to accurately quote pricing and terms which achieved customer objectives
- Monitored trends in customer industries and marketplaces to shape sales methods
- Maintained strong understanding of competitors mission, offerings and presence in assigned territory
- Identified potential customers and evaluated market potential
- Managed existing portfolio and potential leads using Salesforce
- Optimized profitability by developing pipeline of over 150 prospects using multiple research, referral and sales strategies
- Identified business prospects through cold calling, networking, marketing and database leads
- Utilized lead generating methods averaging 90 cold calls per day
Intern - marketing, finance, and sales
Shire| Biotech company for rare diseases
Cambridge, MA
06.2018 - 01.2019
- Created financial model on Excel to calculate gross and net revenues for year
- Gathered data from financial model to conduct A/B split test
- Created 2019 budget to bring highest return on investment alongside Finance Director
- Collaborated with third party agency to create Medicare/Medicaid flashcard template
- Analyzed data and charts from different portals for Marketing Director to present
- Attended weekly phone conference calls with third party agency to design employee web portal
- Attended bi-weekly phone conference calls with Zone Analysts to provide updates within company and collect feedback
- Approached different managers to assist with miscellaneous tasks
Front Office Supervisor
Westin Waltham-Boston Hotel
Waltham, MA
03.2017 - 06.2018
- Ran monthly Front Desk meetings as main speaker
- Supervised team of over 20 employees
- Created, prepared and delivered reports to upper management
- Program Coordinator increasing company "upgrades" revenue by $2000 in first month compared to last year's numbers
- Generated over $8,000 more revenue from 2016 in 2017 leading team as program coordinator
- Increased sales by 17% over two-year period as Guest Experience Specialist and personalized guest stays meeting unique needs and promoting brand loyalty
- Communicated to team with up-to-date operational information in highly dynamic environment
- Responded to and resolved guest complaints received through guest service portals
- Routinely helped over 350 guests each day in high-volume hotel
- Delegated team tasks based upon each front desk agent's skill level and knowledge, which improved accuracy and productivity by 50%
- Translated management directives into actionable mandates for front-line staff
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
Front Office Supervisor
Four Points By Sheraton Boston Logan Airport Hotel
Revere, MA
12.2014 - 02.2017
- Created PowerPoint presentations used for business development which increased employee productivity and reduced errors by more than 50% - presented idea to upper management, gained approval, and implemented with rest of front desk team
- Developed Excel spreadsheet to track front office inventory/packages/vendors
- Delegated tasks to multiple employees while maintaining efficient workplace atmosphere
- Investigated and resolved customer complaints in timely and empathetic manner
- Managed department schedules to maximize coverage during peak hours
Education
MBA - Marketing
Bentley University
Waltham, MA2021
Bachelor of Science - Business Administration
Salem State University
Salem, MA2019
Skills
- Kenexa
- Workday
- Salesforce expertise
- Phenom People
- SPSS
- Microsoft Office proficiency
- Full life cycle recruiting
- Strong sourcing skills
- Strong interpersonal skills
- Relationship building
- Project management
- Forecasting and planning
- Fluent in English and Chinese
- Team building, coaching, and mentoring skills
- Leadership skills
- Data collection and analysis
Affiliations
- Volunteered for Highlands Coalition of Lynn to create and distribute brochures which addressed ballot questions to raise awareness on voting rights and provide better understanding of what ballot questions meant
- Won employee of month at The Westin Waltham-Boston Hotel in September 2017 for manner of handling bomb threat during shift and being only manager on duty (ability to remain calm)
- Entered on Dean's list at Salem State University for Fall '17, Spring '18, Fall '18 and Spring '19 semesters.
- Recognized by managers for enrolling most guests to be part of Starwood Preferred Guest program for quarter in 2015.
- Recognized by upper management for handling solo night shift with power outage and no internet connection, checking in all guests with only paper work in front while maintaining customer satisfaction.
- Recognized by upper management for staying until 3 am (3 hours past shift) on sold-out night with number of maintenance issues to be resolved to ensure all arriving guests would have a place to stay. I resolved all hotel issues while night shift front desk agent watched the desk.
Timeline
Talent Acquisition Specialist
Thermo Fisher Scientific Inc.
10.2021 - 10.2022
Research Intern
Bentley University
06.2020 - 08.2020
Account Manager
Barton Associates | Locum Tenens Experts
06.2019 - 08.2019
Intern - marketing, finance, and sales
Shire| Biotech company for rare diseases
06.2018 - 01.2019
Front Office Supervisor
Westin Waltham-Boston Hotel
03.2017 - 06.2018
Front Office Supervisor
Four Points By Sheraton Boston Logan Airport Hotel
12.2014 - 02.2017
MBA - Marketing
Bentley University
Bachelor of Science - Business Administration
Salem State University