Cindy Xiao
Southbank,Australia
Summary
Compassionate and culturally responsive Social Work student with placement experience in settlement and aged care access services. Experienced in engaging vulnerable and socially isolated clients and supporting their access to My Aged Care, Centrelink and housing services. Skilled in explaining complex systems, conducting risk screening, and collaborating with multi-agency partners. Particularly experienced in working with older migrants from culturally and linguistically diverse backgrounds. Committed to person-centred, community-based practice that promotes safety, independence and social connection.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Social Work Placement
Chinese Community Social Services Centre (CCSSC), Settlement & Access Support
05.2025 - 08.2025
- Facilitated settlement support for newly arrived migrants, emphasizing relationship-building with socially isolated older adults.
- Assisted clients with aged care assessments and referrals. Explained home support plans and guided clients in connecting with suitable service providers.
- Guided clients through complex systems, including Centrelink, utilizing a person-centred and culturally responsive approach.
- Undertook risk screening and referrals for clients experiencing housing instability and family violence to enhance safety and access to support.
- Collaborated with local council and service providers; delivered Mandarin–English interpreting and organised community information sessions to improve service access and social connection.
- Maintained accurate and confidential case notes and service documentation.
Intern Class Advisor & History Teacher
Chongqing Crown Experimental Secondary School
03.2021 - 07.2021
- Facilitated student development through values education, behavioural guidance and academic support.
- Conducted weekly group sessions focusing on motivation, discipline and personal growth.
- Engaged in reflective practice and case analysis to strengthen professional judgement.
- Communicated with parents regarding students’ academic progress and wellbeing, promoting home-school collaboration.
Education
Master of Science -
University of Melbourne
11-2026
Master of Arts - History
University College London
03-2024
Bachelor of Arts - History – Teaching Stream
Southwest University
China06-2022
Skills
- Empathy and client engagement
- Clear and patient communication
- Cross-cultural communication (Mandarin–English)
- Accurate case documentation
Certification
- Police Check 13/02/2025
- Working With Children Check 11/02/2025
- Licences & Certifications Valid Australian Driver’s Licence
OTHER RELEVANT INFORMATION
Languages spoken English; Mandarin (native)
Timeline
Social Work Placement
Chinese Community Social Services Centre (CCSSC), Settlement & Access Support
05.2025 - 08.2025
Intern Class Advisor & History Teacher
Chongqing Crown Experimental Secondary School
03.2021 - 07.2021
Master of Arts - History
University College London
Master of Science -
University of Melbourne
Bachelor of Arts - History – Teaching Stream
Southwest University