Cindy Xiong
Shoreview ,MN
Summary
Driven professional enrolled in renowned program for academic discipline specializing in aspects of field. Conscious and motivated student with honesty and dedication to successful project and exam completion. Natural leader and supportive classmate, tutoring colleagues, and contributing to positive learning environments.
Outgoing college student pursuing flexible part-time weekdays and weekend evening shift options with experience in healthcare and customer service roles. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatch Operator
Johnson Williams Funeral Car Sales
St. Paul , MN
02.2024 - Current
- Received emergency calls from the public and dispatched appropriate personnel to respond.
- Maintained communication logs and prepared reports as required by management.
- Assigned tasks to personnel based on their qualifications, availability, and location.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Identified locations and needs of callers to accurately send assistance.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
Travel Nurse
Genie Healthcare
Minnea, MN
01.2022 - 11.2022
- Provided skilled nursing care and education to patients in their home environment.
- Assisted with discharge planning by coordinating post-acute care services such as home health care or skilled nursing facility placement.
- Provided skilled nursing care, including administering medications, wound care, IV therapy, and treatments.
- Facilitated referrals between hospitals, skilled nursing facilities, assisted living facilities and home health agencies as needed.
- Coordinated discharge planning activities including arranging home health services or placement into a skilled nursing facility.
- Maintained current knowledge of regulations governing skilled nursing facilities through regular review of applicable laws and regulations.
- Provided skilled nursing assessments, interventions, and treatments to homebound patients.
- Provided skilled nursing services such as wound dressing changes, catheter care and medication administration.
- Performed bedside nursing care to patients in a fast-paced, high acuity environment.
- Provided direct nursing care by administering medications, treatments, wound care, injections, and other skilled procedures as ordered by the physician.
Travel Nurse
All Temporaries All Homecaring
Minnea, MN
01.2020 - 11.2022
- Provided skilled nursing care and education to patients in their home environment.
- Assisted with discharge planning by coordinating post-acute care services such as home health care or skilled nursing facility placement.
- Provided skilled nursing care, including administering medications, wound care, IV therapy, and treatments.
- Facilitated referrals between hospitals, skilled nursing facilities, assisted living facilities and home health agencies as needed.
- Coordinated discharge planning activities including arranging home health services or placement into a skilled nursing facility.
- Maintained current knowledge of regulations governing skilled nursing facilities through regular review of applicable laws and regulations.
- Provided skilled nursing assessments, interventions, and treatments to homebound patients.
- Provided skilled nursing services such as wound dressing changes, catheter care and medication administration.
- Performed bedside nursing care to patients in a fast-paced, high acuity environment.
- Provided direct nursing care by administering medications, treatments, wound care, injections, and other skilled procedures as ordered by the physician.
Charge Licensed Practical Nurse
Hazel Senior Living
St. Paul , MN
07.2020 - 09.2021
- Provided guidance to staff on patient care, clinical practice, and professional development.
- Reviewed patient charts for accuracy and completeness of documentation.
- Resolved conflicts between staff members in an efficient manner.
- Ensured compliance with regulatory requirements such as HIPAA and OSHA.
- Promoted a positive work environment through effective communication with staff members.
- Facilitated communication between physicians, nurses, support services personnel.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Licensed Practical Nurse
Sunlight Senior Living
St. Paul , MN
05.2020 - 07.2020
- Provided guidance to staff on patient care, clinical practice, and professional development.
- Reviewed patient charts for accuracy and completeness of documentation.
- Resolved conflicts between staff members in an efficient manner.
- Ensured compliance with regulatory requirements such as HIPAA and OSHA.
- Promoted a positive work environment through effective communication with staff members.
- Facilitated communication between physicians, nurses, support services personnel.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Activities Coordinator
Sunlight Services LLC
St. Paul , MN
03.2020 - 06.2020
- Planned outings such as camping trips or museum visits for participants.
- Coordinated transportation arrangements for field trips or special events.
- Conducted daily evaluations of program activities to ensure that objectives are met.
- Organized recreational activities to promote social interaction among participants.
- Assisted in the planning of special events such as holiday celebrations and fundraisers.
- Maintained accurate records of participant attendance and progress reports.
- Managed budgets for program-related expenses including supplies and equipment purchases.
- Adapted activities to meet the diverse needs and interests of participants, including those with physical or cognitive limitations.
- Monitored progress of participants to track measurable data for plan of care goals.
- Implemented safety protocols for all activities, ensuring compliance with regulatory standards and minimizing risks.
- Researched ideas for programs and activities, utilizing participants' suggestions and feedback to align with delivery objectives.
- Coordinated with healthcare professionals to understand participants' needs and limitations, ensuring activities are suitable and beneficial.
Triage Nurse
Millenium Physician Group
Fort Myers , FL
02.2019 - 08.2019
- Ensured compliance with all applicable laws, regulations, policies, guidelines and standards of practice related to triage nursing duties.
- Utilized EHR systems effectively for documentation purposes in accordance with HIPAA regulations.
- Evaluated patient response to treatments and reported any adverse reactions promptly to attending physician.
- Identified symptoms, gathered medical history, and documented patient information accurately.
- Managed triage phone calls by providing appropriate advice or referring callers to their primary care provider or other specialists when necessary.
- Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.
- Communicated triage information to primary care team to discuss disposition.
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
- Analyzed discussed symptoms with established protocols to determine patient acuity.
- Rendered telephone advice according to established guidelines and protocols.
- Documented services discussed and provided details in electronic medical records.
- Educated patients relative to health care urgency and community resources available to meet needs.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Licensed Insurance Agent
The Bay at Maple Ridge
Green Bay , WI
09.2018 - 11.2018
- Provided skilled nursing care and education to patients in their home environment.
- Assisted with discharge planning by coordinating post-acute care services such as home health care or skilled nursing facility placement.
- Provided skilled nursing care, including administering medications, wound care, IV therapy, and treatments.
- Facilitated referrals between hospitals, skilled nursing facilities, assisted living facilities and home health agencies as needed.
- Coordinated discharge planning activities including arranging home health services or placement into a skilled nursing facility.
- Maintained current knowledge of regulations governing skilled nursing facilities through regular review of applicable laws and regulations.
- Provided skilled nursing assessments, interventions, and treatments to homebound patients.
- Provided skilled nursing services such as wound dressing changes, catheter care and medication administration.
- Performed bedside nursing care to patients in a fast-paced, high acuity environment.
- Provided direct nursing care by administering medications, treatments, wound care, injections, and other skilled procedures as ordered by the physician.
Licensed Practical Nurse
Woodside Senior Living
Green Bay , WI
03.2018 - 08.2018
- Provided skilled nursing care and education to patients in their home environment.
- Assisted with discharge planning by coordinating post-acute care services such as home health care or skilled nursing facility placement.
- Provided skilled nursing care, including administering medications, wound care, IV therapy, and treatments.
- Facilitated referrals between hospitals, skilled nursing facilities, assisted living facilities and home health agencies as needed.
- Coordinated discharge planning activities including arranging home health services or placement into a skilled nursing facility.
- Maintained current knowledge of regulations governing skilled nursing facilities through regular review of applicable laws and regulations.
- Provided skilled nursing assessments, interventions, and treatments to homebound patients.
- Provided skilled nursing services such as wound dressing changes, catheter care and medication administration.
- Performed bedside nursing care to patients in a fast-paced, high acuity environment.
- Provided direct nursing care by administering medications, treatments, wound care, injections, and other skilled procedures as ordered by the physician.
Agency Nurse
Nurses PRN
Appleton , WI
12.2016 - 12.2017
- Provided skilled nursing care and education to patients in their home environment.
- Assisted with discharge planning by coordinating post-acute care services such as home health care or skilled nursing facility placement.
- Provided skilled nursing care, including administering medications, wound care, IV therapy, and treatments.
- Facilitated referrals between hospitals, skilled nursing facilities, assisted living facilities and home health agencies as needed.
- Coordinated discharge planning activities including arranging home health services or placement into a skilled nursing facility.
- Maintained current knowledge of regulations governing skilled nursing facilities through regular review of applicable laws and regulations.
- Provided skilled nursing assessments, interventions, and treatments to homebound patients.
- Provided skilled nursing services such as wound dressing changes, catheter care and medication administration.
- Performed bedside nursing care to patients in a fast-paced, high acuity environment.
- Provided direct nursing care by administering medications, treatments, wound care, injections, and other skilled procedures as ordered by the physician.
Licensed Practical Nurse
Atrium Acute Care of Appleton
Appleton , WI
11.2014 - 09.2016
- Provided skilled nursing care and education to patients in their home environment.
- Assisted with discharge planning by coordinating post-acute care services such as home health care or skilled nursing facility placement.
- Provided skilled nursing care, including administering medications, wound care, IV therapy, and treatments.
- Facilitated referrals between hospitals, skilled nursing facilities, assisted living facilities and home health agencies as needed.
- Coordinated discharge planning activities including arranging home health services or placement into a skilled nursing facility.
- Maintained current knowledge of regulations governing skilled nursing facilities through regular review of applicable laws and regulations.
- Provided skilled nursing assessments, interventions, and treatments to homebound patients.
- Provided skilled nursing services such as wound dressing changes, catheter care and medication administration.
- Performed bedside nursing care to patients in a fast-paced, high acuity environment.
- Provided direct nursing care by administering medications, treatments, wound care, injections, and other skilled procedures as ordered by the physician.
Licensed Practical Nurse
Wisconsin Veteran's Home
King , WI
06.2014 - 10.2014
- Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system.
- Managed emergency situations promptly according to established protocols.
- Adhered to facility policies and procedures while providing quality nursing care.
- Educated patients on disease prevention and management strategies for their individual conditions.
- Assisted with admissions and discharges of patients from hospital units or long-term care facilities.
- Assisted patients with personal hygiene activities such as bathing, dressing, eating, grooming, and toileting needs.
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
- Administered medications and treatments according to established protocols.
- Performed physical assessments, including vital signs and health history documentation.
- Instructed patients on proper use of equipment such as wheelchairs or walkers.
- Maintained a safe environment by following infection control policies and procedures.
- Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
Education
Technical Diploma - Licensed Practical Nursing
FVTC
Appleton, WA05-2014
Technical Diploma - Cosmetology
CVTC
Eau Claire, WI05-2006
High School Diploma -
North High School
Eau Claire, WI05-2003
Associate of Science - Healthcare Adminstration
Saint Paul College
Saint Paul, MNSkills
- Clinical Documentation
- Patient Intake
- Physical Assessment
- Patient triaging
- Empathetic and compassionate
- Geriatric Care
- Compassionate Care
- Medication Dispensing
- Direct Patient Care
- ADL Assistance
- Vital signs
- Medication Administration
- Home Health Care
- Medical Records Management
- Anatomy knowledge
- HIPAA Compliance
- Healthcare Software Proficiency
- Specimen Collection
- Patient Charting
- Nursing Staff Supervision
- Multitasking
- Recordkeeping and Maintenance
- CPR/AED
- Critical Thinking
- Administrative Functions
- Typing Accuracy
- 65 wpm Typing Speed
- Typing Speed and Precision
- Data Entry
- Inbound and Outbound Calling
- Call Center Operations
- Medical terminology knowledge
- Customer Service
- Multi-Task Management
- Professional telephone demeanor
- Positive and professional
- 10-Key
- Problem-solving abilities
- Computer Literacy Proficiency
- EMR Systems
- Point-Click-Care EMR
- EMR charting
- Microsoft Word
- Electronic medical records proficiency
- Medical Records Documentation
- Patient Medical Records Maintenance
Languages
Hmong
Native/ Bilingual
English
Native/ Bilingual
Certification
- CPR/AED Certification
- Nursing assistant certification at age 16
- Multi-state LPN license
References
References available upon request.
Timeline
Dispatch Operator
Johnson Williams Funeral Car Sales
02.2024 - Current
Travel Nurse
Genie Healthcare
01.2022 - 11.2022
Charge Licensed Practical Nurse
Hazel Senior Living
07.2020 - 09.2021
Licensed Practical Nurse
Sunlight Senior Living
05.2020 - 07.2020
Activities Coordinator
Sunlight Services LLC
03.2020 - 06.2020
Travel Nurse
All Temporaries All Homecaring
01.2020 - 11.2022
Triage Nurse
Millenium Physician Group
02.2019 - 08.2019
Licensed Insurance Agent
The Bay at Maple Ridge
09.2018 - 11.2018
Licensed Practical Nurse
Woodside Senior Living
03.2018 - 08.2018
Agency Nurse
Nurses PRN
12.2016 - 12.2017
Licensed Practical Nurse
Atrium Acute Care of Appleton
11.2014 - 09.2016
Licensed Practical Nurse
Wisconsin Veteran's Home
06.2014 - 10.2014
Technical Diploma - Licensed Practical Nursing
FVTC
Technical Diploma - Cosmetology
CVTC
High School Diploma -
North High School
Associate of Science - Healthcare Adminstration
Saint Paul College
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