Cindy Xiong
Wausau,WI
Summary
Consumer Loan Processor at Connexus Credit Union with proven multitasking and critical thinking expertise. Successfully reduced loan processing time and enhanced client relationships, ensuring satisfaction and loyalty. Proficient in CRM software and data entry, consistently delivering error-free applications and facilitating seamless transactions. Committed to maintaining confidentiality and adapting to industry changes. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Consumer Loan Processor
Connexus Credit Union
08.2023 - Current
- Reduced loan processing time with effective communication between departments and clients.
- Developed strong relationships with clients, fostering trust and loyalty to retain business longterm.
- Contributed positively to a professional work environment by maintaining confidentiality of sensitive client information.
- Coordinated effectively with third-party vendors such as appraisers or title companies for seamless transactions.
- Maintained accuracy in data entry, ensuring error-free loan applications for faster approvals.
- Kept up-to-date with industry trends and regulatory changes, adapting processes as needed for continued success.
- Facilitated smooth closings by coordinating all necessary paperwork and obtaining required signatures from involved parties on time.
- Managed a high volume of loan applications, prioritizing tasks efficiently to meet deadlines consistently.
Member Contact Center
Connexus Credit Union
10.2019 - 08.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Educated customers about billing, payment processing and support policies and procedures.
- Streamlined chat support processes for increased efficiency and reduced response time.
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
Sales Associate
The UPS Store
08.2017 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Billing Specialist
Delmar Recovery
11.2016 - 03.2017
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
Education
Associate of Applied Science - Accounting
Northcentral Technical College
Wausau, WIAssociate of Applied Science - Business Management
Northcentral Technical College
Wausau, WITD - Technical Diploma - Business Operations
Northcentral Technical College
Wausau, WITD - Technical Diploma - Accounting Assistant
Northcentral Technical College
Wausau, WITD - Technical Diploma - Business Operations
Northcentral Technical College
Wausau, WICertificate - Business Administration
Northcentral Technical College
Wausau, WISkills
- Multitasking efficiency
- Software application proficiency
- CRM software proficiency
- Microsoft Office
- Critical thinking
- Active listening
- Data entry
Timeline
Consumer Loan Processor
Connexus Credit Union
08.2023 - Current
Member Contact Center
Connexus Credit Union
10.2019 - 08.2023
Sales Associate
The UPS Store
08.2017 - 02.2019
Billing Specialist
Delmar Recovery
11.2016 - 03.2017
Associate of Applied Science - Accounting
Northcentral Technical College
Associate of Applied Science - Business Management
Northcentral Technical College
TD - Technical Diploma - Business Operations
Northcentral Technical College
TD - Technical Diploma - Accounting Assistant
Northcentral Technical College
TD - Technical Diploma - Business Operations
Northcentral Technical College
Certificate - Business Administration
Northcentral Technical College
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