Cindy Yamaki-Runyan
Portland,OR
Summary
Highly motivated professional with experience in the real estate industry. Proficient in tenant relations, property maintenance, and financial management. Strong background in creating and implementing strategies to maximize revenue and ensure tenant satisfaction.
Overview
14
14
years of professional experience
Work History
Business Association Manager
CWD Group
09.2023 - 02.2024
- Managed portfolio of three mid-rise condominium homeowners associations, totaling 381 residential and commercial units.
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Investigate complaints, disturbances, and violations, and resolve problems, following Governing Documents while ensuring the comfort and safety of residents and their guests.
- Planned and scheduled general maintenance and major repairs for properties.
- Developed and adhered to community budgetary restrictions in collaboration with the board of directors.
- Responded to Common Area Maintenance (CAM) inquiries.
Maintenance Administrator / Move-in Specialist
Anchor NW Property Group
09.2022 - 04.2023
- Oversaw and coordinated the schedules of 19 Service Technicians, assigning specific tasks such as work orders and property enhancement projects for a portfolio of thirty-one properties.
- Served as the intermediary between the maintenance team, sales team, vendors, and residents to ensure prompt completion of work orders.
- Received, prepared, updated, and completed work orders, ensuring accuracy and efficiency in the process.
Move-in Specialist
- Served as an initial point of contact for new residents during their move-in day, providing comprehensive orientation on community, unit amenities, and common areas.
- Conducted thorough audits of apartments to ensure cleanliness and functionality, maintaining high standards of quality.
- Addressed inquiries regarding management policies and procedures, delivering accurate and helpful information to residents.
- Provided valuable neighborhood information to residents, including shopping, dining, and entertainment options, enhancing their overall living experience.
- Acted as liaison between clients and company to foster strong relationships.
Property Manager
Oakwood Studios Portland Pearl District
11.2019 - 09.2021
- Organized financial records related to budgeting, accounting, and auditing procedures.
- Prepared and administered contracts for the provision of property services, such as cleaning, maintenance, and security services.
- Managed vendor scheduling and maintained housewares inventory, ensuring timely delivery and arrival deadlines.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Analyzed operational information for impact on NOI, identified trends, and recommended appropriate adjustments.
- Developed and implemented marketing strategies to increase occupancy rates by over 44% during the COVID-19 pandemic.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Lease-Up Manager
GMC Properties
03.2019 - 06.2019
- Implemented an aggressive lease-up strategy resulting in a 46% increase in occupancy rate within 90 days.
- Leveraged innovative promotions while creating parking strategies to ensure availability for all units, driving the growth of business and profitability of the firm.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
Community Manager
GSL Properties
10.2017 - 02.2019
- Oversaw daily operations and supervised a team of 8 for a 3-phase property consisting of 487 conventional and LIHTC apartment units.
- Evaluated tenant eligibility in alignment with income restrictions and government regulations, and reviewed all legal documents, such as lease agreements and eviction notices, for accuracy.
- Increased occupancy rate to 95% through targeted marketing strategies.
- Planned and executed promotional activities such as "National Night Out and established a Neighborhood Watch program that successfully improved the quality and safety of the community.
- Communicated effectively with tenants regarding their concerns or complaints, exhibiting outstanding interpersonal skills.
- Conducted regular inspections of buildings to identify potential hazards or repair needs, utilizing attention-to-detail skills.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
Multi-Site / Lease-Up Community Manager
Central Bethany Development
11.2015 - 09.2017
- Collaborated with ownership to develop and implement effective lease-up pricing, new marketing, and operation strategies.
- Implemented innovative marketing campaigns to achieve a stable occupancy rate of 96% at West Parc within 12 months of TCO, and 97% at LaScala within 6 months.
- Participated in brainstorming sessions with team members regarding new ideas and strategies for increasing engagement and reach on social media platforms.
- Planned and coordinated community events to increase engagement and brand awareness.
- Managed leasing process by guiding team through effective sales strategies and follow-through.
- Provided training and guidance to team members on proper leasing practices and procedures.
- Coordinated move-in, and move-out process including scheduling appointments for inspections, and repairs.
- Organized events designed to promote the properties in the local community.
- Reviewed lease expiration reports and calculated rent increases.
- Trained new staff members on the effective use of digital tools for managing communications within the online community environment efficiently.
- Created policies and procedures for successful community management.
- Aided upper-level leaders by completing budgets and weekly KPI reports for executive action planning.
Property Manager
Madrona Ridge Residential, LLC
05.2015 - 10.2015
- Collaborated with key stakeholders to create and implement innovative marketing and operational strategies to reposition and stabilize occupancy for a fully turned and renovated 150-unit Apartment Community.
- Archived stable occupancy of over 87% with an average rent growth of over 44% within 6 months.
- Cultivated relationships with local law enforcement, and neighborhood associations resulting in a reduction of neighborhood crime rates.
- Directed collection of monthly rental fees and monitored past-due accounts.
- Kept updated records of property vacancies and lease renewals to proactively fill open units.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Community Manager
Sequoia Equities
01.2013 - 04.2015
- Supervised and facilitated major renovation projects in conjunction with key stakeholders to ensure community safety, resident satisfaction, and completion within deadlines.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Exercised leadership capabilities by successfully motivating a team of 5.
- Maximized rental income while minimizing expenses through effective planning and control, resulting in a 7.72% increase in AAI and a 4.65% decrease in operating expenses.
- Maintained knowledge of lease and renewal rates to advocate for appropriate changes.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Property / Multi-Site Manager
Mark-Taylor Residential
09.2009 - 12.2012
- Provided ongoing training opportunities for a staff of 7, promoting professional growth and fostering a cohesive team environment.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Monitored market trends closely, adjusting rental rates accordingly to uphold. occupancy standard of 95% even amidst a challenging economic downturn.
- Effectively oversaw all aspects of revenue collection and expense management, surpassing budgeted NOI by 6.39%.
- Facilitated weekly calls with ownership to review current property status, trends, and concerns.
- Developed annual operating budgets, forecasts, and monthly financial reports.
- Collaborated with upper management to establish operational goals for each site while aligning with overall company objectives.
- Partnered with the City of Redmond Arts Commission to develop and host Redmond's pilot art program 'Inside Out' featuring the work of local artist John Fleming.
Multi-Site Property Manager
- Provided a key role in supporting asset management during the company's acquisition of two garden-style assets.
- Created solidarity between two garden-style communities by developing and managing a shared team of 4.
- Oversaw successful interior and exterior renovation projects resulting in increased occupancy and rent growth.
- Developed and implemented effective marketing strategies to increase occupancy rates at multiple properties.
- Provided training and guidance to team members on proper leasing practices and procedures.
- Communicated regularly with tenants about their needs and concerns through emails or phone calls.
- Met benchmarks for occupancy, rent collections, and timely compliance paperwork.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored the progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained budgeted GSR, Occupancy rate of 95%, controlled expenses, increased curb appeal, and stabilized resident profile thereby positioning both sites for a successful sale in 2011.
- Facilitated and led investor and broker tours.
Education
High School Diploma -
Union High School
Grand Rapids, MISkills
- OneSite, OPS Technology, YARDI Voyager, Yield Star, Tenant Tech
- AppFolio, Entrata, Tenant Tech, Resman, EUnify, StrongRoom
- Microsoft Office
- Federal, State, and local Landlord/Tenant Laws
- LIHTC Experience
- Financial budgeting and reporting
- Analytical and Critical Thinking
- Customer service-focused
- Tenant and Owner Liaising
- Dispute Handling
- Community guidelines enforcement
- Staff Development
Timeline
Business Association Manager
CWD Group
09.2023 - 02.2024
Maintenance Administrator / Move-in Specialist
Anchor NW Property Group
09.2022 - 04.2023
Property Manager
Oakwood Studios Portland Pearl District
11.2019 - 09.2021
Lease-Up Manager
GMC Properties
03.2019 - 06.2019
Community Manager
GSL Properties
10.2017 - 02.2019
Multi-Site / Lease-Up Community Manager
Central Bethany Development
11.2015 - 09.2017
Property Manager
Madrona Ridge Residential, LLC
05.2015 - 10.2015
Community Manager
Sequoia Equities
01.2013 - 04.2015
Property / Multi-Site Manager
Mark-Taylor Residential
09.2009 - 12.2012
Move-in Specialist
Multi-Site Property Manager
High School Diploma -
Union High School
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