Cindy Yang
Fresno,California
Summary
Dynamic and dedicated waitress with proven expertise in customer service and strong multitasking abilities, honed at Japanese Kitchen. Recognized for enhancing customer satisfaction through attentive service and effective communication, while maintaining cleanliness and order accuracy. Skilled in cash handling and fostering a collaborative team environment to ensure seamless operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress
Japanese Kitchen
07.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Waitress
Takumi Hibachi Sushi and Bar
05.2020 - 10.2021
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Used cash registers and credit card machines to cash out customers.
Waitress
Hana Steak House and Sushi Bar
12.2019 - 01.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Kitchen Chef/ Cashier
Boba Cafe
05.2017 - 05.2019
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Conducted regular equipment maintenance checks to minimize downtime due to malfunctions or repair needs.
- Optimized food costs through careful ingredient sourcing and efficient preparation techniques.
- Streamlined kitchen operations for improved efficiency and reduced food waste through diligent inventory management.
- Maintained a clean and sanitary work environment, adhering to strict health code standards at all times.
- Assisted with event planning and catering logistics for special occasions hosted at the restaurant.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Coordinated with team members to prepare orders on time.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
Education
High School Diploma -
Lincoln High School
1433 South 8th St Manitowoc WI 5422006.2011
Kindergarten And Preschool Education
Madison College Training/ MSCR
MSCR Madison WI05.2011
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Cleanliness
- Cash handling
- Safe food handling
- Decision-making
- Hospitality service expertise
- Payment processing
- Food running
- Table setting
- Order accuracy
- Accurate money handling
- Time management
- Performance improvement
- Supply restocking
- Table bussing
- Tableside service
- Dining area maintenance
- Relationship management
- Upselling techniques
- Beverage preparation
- Ordering procedures
Certification
Premier food safety
Issue: 7/30/22 Epx: 7/29/25
Beverages service traning
Issue: 8/25/22 Epx: 8/25/25
Timeline
Waitress
Japanese Kitchen
07.2022 - Current
Waitress
Takumi Hibachi Sushi and Bar
05.2020 - 10.2021
Waitress
Hana Steak House and Sushi Bar
12.2019 - 01.2020
Kitchen Chef/ Cashier
Boba Cafe
05.2017 - 05.2019
High School Diploma -
Lincoln High School
Kindergarten And Preschool Education
Madison College Training/ MSCR
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