CINDY ZUMWALT
WEST JORDAN,UT
Summary
Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.
Overview
22
22
years of professional experience
Work History
Firearms Instructor
Defending You, LLC
West Jordan, UT
05.2022 - Current
- Developed and implemented firearms training programs.
- Conducted classroom lectures, practical exercises, and range qualifications.
- Provided instruction on the safe handling of firearms in multiple settings.
- Demonstrated proper shooting techniques to students in a variety of scenarios.
- Assisted with the selection and evaluation of firearms equipment.
- Identified areas where student performance needed improvement and provided corrective guidance.
- Maintained accurate records of all training activities, including attendance and performance data.
- Modified existing courses or developed new courses based on changes in technology or standards.
Office Manager
Big Rock Plumbing
Sandy, Utah
03.2023 - 05.2023
- Developed and implemented office policies and procedures.
- Created filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Processed payroll accurately ensuring all employees were paid on time.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored construction costs against budget to identify discrepancies or areas of improvement.
- Identified opportunities to improve efficiency in the accounting department through process automation or other methods.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Implemented project management software to improve job costing, time keeping, daily logs, schedule and created a cost data base.
- Developed and implemented HR strategies to improve employee engagement and retention.
- Provided guidance on labor law regulations to ensure compliance with applicable laws.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Assisted in the development of policies related to human resources management.
AP/AR, HR and Project Manager
Chemtech-Ford
Sandy, UT
04.2011 - 05.2014
- Streamlined bookkeeping procedures to increase efficiency and productivity
- Implemented new accounting processes to decrease spending and workflow downtime
- Performed daily bank reconciliations, detecting and resolving discrepancies between bank statements and company records
- Recorded deposits, reconciled monthly bank accounts, and tracked detailed expense reports to facilitate reimbursement for business expenses incurred
- Processed new hire paperwork and documents
- Organized and managed payroll and timekeeping operations
- Prepared and submitted project invoices for review and approval
- Maintained open communication by presenting regular updates on project status to customers
- In charge of data management for regulatory and operational reporting
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Payroll Clerk/HR Generalist
Sure Steel, Inc
Sandy, UT
01.2008 - 04.2011
- Gather, enter, and process weekly time, subsistence pay, and specialized payroll request for multi-state company of 120+ employees
- Prepared and submitted payroll taxes and reports to regulatory agencies
- Calculated wages, deductions, and bonuses in accordance with company policies
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management
- Led decision-making and implementation of HR policies, procedures, programs and functions
- Updated operational records and state licensing requirements.
Realtor
Exit Reality Arizona/Utah
01.2005 - 01.2008
- Assist home buyers and sellers
- Prepared and processed legal documents
- Negotiated price on behalf of my clients
- Accounts payable/accounts receivable.
Office Manager
Atlantis Construction & Dev. Corp
01.2002 - 01.2005
- Responsible for AR/AP, cash flow, and yearly budgeting
- Processed payroll, certified payroll, and payroll taxes
- Assisted project managers, processed contracts, and located projects to bid
- Supervised office staff.
Business Operations Manager
SPR Steel Erectors
Layton, UT
05.2014
- Mitigated business risks by working closely with staff members and assessing performance
- Reviewed company's strategic plans and developed departmental goals and standards to support vision
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Record and track expenses ensuring they are tied to appropriate customer/project and are in line with budgets, projections, or bids
- Process subcontractor and vendor invoices; issue checks or payments
- Prepare monthly customer project invoices and receive payments and followed up on delinquent accounts
- Manage reporting, payments, and compliance for Workers Comp, insurance, and sales and withholding taxes
- Produce accurate, reconciled monthly financial statements (P&L, Balance Sheet, A/P, A/R, Cash Flow Projection); assist management in their analysis and interpretation and recommend strategic actions
- Coordinate budget planning process; administer and review financial plans and budgets and keep senior leadership team abreast of the organization's financial status
- Process employee payroll, PTO, and reimbursements
- Processed W-2s, 1099s, quarterly and year-end reports to remain in compliance with state and federal laws
- Determined organizational payroll liabilities to keep employers in compliance with all applicable tax laws and regulations
- Manage new hire onboarding
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management
- Led decision-making and implementation of HR policies, procedures, programs and functions.
Education
Northern Arizona Institute of Real Estate
01.2005
Yavapai Community College
01.2005
The Bryman School
01.1990
Trevor G Brown High School
01.1989
Tolleson Union High School
01.1988
Skills
- Finance and Accounting Oversight
- Desktops, Laptops and Mobile Devices
- Leadership
- Payroll Administration and Timekeeping
- Oversee Administrative Functions
- Market and Competitor Research
- Vendor and Supplier Management
- Operations Management
- Microsoft Office Proficiency
- Effective Communication
- New Hire Training
- Accounts Payable and Accounts Receivable
- Financial Management
- Process Improvement Initiatives
- First Aid Training
- Tactical Training
- Public Speaking
- Adaptability
Timeline
Office Manager
Big Rock Plumbing
03.2023 - 05.2023
Firearms Instructor
Defending You, LLC
05.2022 - Current
Business Operations Manager
SPR Steel Erectors
05.2014
AP/AR, HR and Project Manager
Chemtech-Ford
04.2011 - 05.2014
Payroll Clerk/HR Generalist
Sure Steel, Inc
01.2008 - 04.2011
Realtor
Exit Reality Arizona/Utah
01.2005 - 01.2008
Office Manager
Atlantis Construction & Dev. Corp
01.2002 - 01.2005
Northern Arizona Institute of Real Estate
Yavapai Community College
The Bryman School
Trevor G Brown High School
Tolleson Union High School
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