Cynthia Elizabeth Hernandez
Santa Monica,CA
Summary
Cheerful, Reliable, Detail-oriented Medical Assistant with 9 years of experience in clinical environment. Ability to prioritizes and handle multiple workloads simultaneously with little or no supervision to a high degree of accuracy. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Patient care representative II / Medical Assistant
Providence Saint John's
02.2017 - Current
- Family Practice-Internal Medicine Multiple clinics
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Phlebotomy work, drawing blood for tests and giving common injections for immunization and treatment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Greeted patients and provided required paperwork to facilitate services.
- Answered incoming calls, registered patients, scheduled appointments routed messages, directed calls and resolved patient inquiries within target timeframes
- Scheduled approximately 200 patients per week and made reminder calls.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Handled prescription refill requests.
- Performed medical records management, including filing, organizing and scanning documents.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Called and faxed pharmacies to submit prescriptions and refills.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Engaged with patients to provide critical information.
Front/Back office Medical Assistant
Sushma Bhadauria M.D., A Medical Corp
09.2014 - 01.2017
- Collected deductibles and copays to post money to patient accounts.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Posted payments and charges to patient accounts and participated in billing processes.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Set up patients for NST's and Ultrasound
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Customer Service Clerk, •Cashier
CVS/Pharmacy
02.2013 - 12.2013
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Restocked and organized merchandise in front lanes.
- Responded to customer needs through competent customer service and prompt problem-solving.
Cashier
Starbucks Coffee, Barista
10.2010 - 05.2013
- Built relationships with customers to encourage repeat business.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Listened carefully to customer requests and created personalized, delicious beverages.
Education
Diploma - Medical Assisting
American Career College
Los Angeles, CA09.2014
High School Diploma -
Santa Monica High School
Santa Monica, CA06.2010
American Heart Association Phlebotomy Training Card HIPPA Certified -
American Career College
Los Angeles, CA09.2014
Skills
- Fluent in Spanish
- Healthcare Operations
- EMR / EHR (EPIC,Health Fusion)
- Medical Terminology Knowledge
- Multitasking Ability
- HIPAA Compliance trained
- CPR
- Reliable Team Player
- Procedure Assistance
- OB/GYN Procedures
- Patient-Focused Care
- Phlebotomy
- Data Entry
- Specimens Collection and Processing
- Performing EKG
- Surgery Scheduling
- Rx refill Coordination
- Prior Authorization PPO/HMO
- Referrals
- Appointment Scheduling and Confirmation
- Strategic Planning
- Patient Management
- Patient Registration
- Insurance Practices
- Insurance Coverage Verification
- Patient Education
- Patient Relations
- Billing Processes
- Payment Collection
- Medical Records Management
- Documentation
- Patient Chart Maintenance
Timeline
Patient care representative II / Medical Assistant
Providence Saint John's
02.2017 - Current
Front/Back office Medical Assistant
Sushma Bhadauria M.D., A Medical Corp
09.2014 - 01.2017
Customer Service Clerk, •Cashier
CVS/Pharmacy
02.2013 - 12.2013
Cashier
Starbucks Coffee, Barista
10.2010 - 05.2013
Diploma - Medical Assisting
American Career College
High School Diploma -
Santa Monica High School
American Heart Association Phlebotomy Training Card HIPPA Certified -
American Career College
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