Cindy A Acosta Perez
Albuquerque
Summary
Resourceful person known for high productivity and efficient task completion. Skilled in customer relationship management, financial product sales, and risk management. Excels in communication, problem-solving, and adaptability, ensuring optimal service delivery and client satisfaction in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Retail Relationship Banker
Bank of Montreal, BMO
Albuquerque
06.2022 - 09.2025
- Provided exceptional customer service and accurate information to clients.
- Earned manager's trust by independently managing responsibilities during absence.
- Resolved customer issues while maintaining a positive relationship.
- Established strong relationships with clients through attentive support and follow-up.
- Developed skills in problem-solving to address diverse customer needs promptly.
- Streamlined account management practices to improve overall customer satisfaction.
- Assisted clients with account openings and financial product inquiries.
- Educated customers on banking services and digital tools offered.
- Processed transactions accurately and efficiently at the teller line.
Barista
Starbucks
Albuquerque
01.2020 - 06.2021
- Demonstrated rapid learning ability to adapt to new environments swiftly.
- Ensured customer satisfaction through attentive service and support.
- Delivered exceptional customer service consistently in fast-paced settings.
- Excelled in multitasking, managing multiple responsibilities effectively.
- Maintained cleanliness and organization of the work area and equipment.
- Engaged with customers to provide exceptional service and support.
- Collaborated with team members to ensure smooth workflow during busy hours.
- Trained new baristas on beverage preparation and customer service techniques.
Cashier/Assistant Manager
Rio Grande Fruits & Vegetables
Albuquerque
03.2018 - 12.2020
- Ensured customer satisfaction by assisting with product selections and inquiries.
- Maintained accurate inventory records to facilitate efficient stock management.
- Participated in meetings with other managers to discuss operational plans or initiatives.
- Supervised store operations in absence of general manager, ensuring seamless activities.
- Trained new cashiers on company policies and customer interaction techniques.
- Handled customer inquiries to resolve issues and enhance satisfaction.
- Performed duties of a cashier when needed during peak periods or staff shortages.
- Provided feedback to management regarding employee performance issues or opportunities for improvement.
- Performed administrative tasks such as filing paperwork or preparing documents for audits.
Crew
Villalobos Mexican Food
Albuquerque
08.2017 - 03.2018
- Operated assembly line, ensuring food quality and safety standards for customers.
- Conducted inventory checks to verify compliance with regulatory standards.
- Maintained cleanliness of work area to enhance customer comfort.
- Managed inventory by restocking supplies as needed throughout shifts.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Interacted pleasantly with guests to deliver quality customer service.
Education
High School Diploma -
Rio Grande High School
Albuquerque, NM05-2020
Skills
- Quick learner and self-motivated
- Willingness to learn
- Positive attitude
- Empathy
- Strong work ethic
- Confident
- Customer service
- Financial product knowledge
- Customer relationship management
LANGUAGES
English and Spanish
Qualifications
- Bilingual (Spanish and English)
- Fluent in reading and writing.
- Professional, friendly, reliable and responsible.
- Able to work under pressure and handle difficult situations.
- Great attitude and enthusiasm.
- Able to work with minimal supervision.
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Retail Relationship Banker
Bank of Montreal, BMO
06.2022 - 09.2025
Barista
Starbucks
01.2020 - 06.2021
Cashier/Assistant Manager
Rio Grande Fruits & Vegetables
03.2018 - 12.2020
Crew
Villalobos Mexican Food
08.2017 - 03.2018
High School Diploma -
Rio Grande High School