Cindy A Reyes
NJ
Summary
Responsible candidate eager to provide safe and efficient patient care. Strong knowledge of sterilization methods, safety protocols and equipment care. Knowledgeable in inventory control and recordkeeping. Reliable and dedicated to providing superior customer service.
Overview
6
6
years of professional experience
Work History
Merchant Support Administrator
Ross Dress For Less
05.2022 - Current
- Responsible for purchase order entry and updates. Receiving order information from merchant to enter into system in a accurate and timely fashion. Similarly, receive and process order updates and re-orders from merchant, and process those via Ross purchase order systems.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Led projects and analyzed data to identify opportunities for improvement
- Conducted research, gathered information from multiple sources and presented results
- Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns
- Devised new systems and specific processes to handle ongoing monitoring needs for potential risks
Licensed Customer Service Representative
Allstate Insurance Co
11.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted available products and services to customers during service, account management and order calls.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Made process improvements and developed systems and procedures to improve operational quality and team efficiency
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers and reported back to management and sales team to better understand customer needs and recommend appropriate solutions.
Authenticator
TheRealReal
10.2020 - 02.2021
- Achieved 125% of projected monthly goal
- Reviewed and authenticated luxury shoes, handbags, apparel and accessories
- Product knowledge of manufacturing and illegitimate shortcuts
- Sense of urgency to perform tasks to timelines Comfortable in fast-paced, entrepreneurial work environments
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts
- Aligned team actions with company policies and industry standards
- Resolved escalated concerns using professionalism and understanding of all facets of issue
- Quickly applied new skills to daily tasks, improving efficiency and productivity
- Provided assistance in managing health and safety programs aligned with industry standards.
Customer Service Representative
TheRealReal
02.2018 - 06.2020
- Replied to emails in a professional manner and followed up according to the deadlines assigned by the Supervisor.
- Maintained service levels and goals set individually by the supervisor.
- Recognized, documented, and reported important feedback from customers.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Boosted sales revenue by skillfully promoting diverse product options.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Colonia High School
Colonia, NJ06.2013
Skills
- Excellent communication and organizational skills to manage multiple priorities effectively
- Self-motivated with a positive attitude, and a commitment to providing excellent customer service
- Ability to work collaboratively in cross-functional teams and seek help/advice when needed
- Organizational Skills
- Excellent Communication
- Multitasking Abilities
- Reliability
- Problem-solving abilities
- Time Management
- Mechanical Troubleshooting
- Quality Control Analysis
- Documentation And Reporting
- Critical Thinking
- Attention to Detail
Timeline
Merchant Support Administrator
Ross Dress For Less
05.2022 - Current
Licensed Customer Service Representative
Allstate Insurance Co
11.2021 - 05.2022
Authenticator
TheRealReal
10.2020 - 02.2021
Customer Service Representative
TheRealReal
02.2018 - 06.2020
High School Diploma -
Colonia High School
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