CINDYA E. CARROZZA
Human Resources Assistant
Westerville,OH
Summary
An expert with more than twenty years in Military experience in Human Resources and Logistics Support. Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations. Received the Navy Gold Wreath Recipient 2020 and the Civilian of the Quarter 2022. Background includes working Healthcare customer service environments to perform document and verbal translation services. Excellent listening and communication skills with organized and systematic approach. Delivers high level of accuracy in English to Spanish translations. Experienced collaborating with diverse groups of people to meet organizational goals; thrives independently or in team-oriented environments. Able to exhibit strong interpersonal skills to assimilate and present information, as well as communicate effectively with clients, community, and all levels of an organization. Meticulous attention to detail, schedule management, and self—directed. Software proficiencies include Microsoft Office Suite; effectively utilizes new technology in daily operations.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Budget Defense Travel Administrator/ GTCC Agency Program Coordinator
Department Of The Navy, NTAG ORV
Columbus , OH
01.2020 - Current
- The ODTA is responsible for the administration of DTS at the organization level and assists the organizations with overall
- DTS administration for the site
- Establishes or oversees the establishment of the organization routing structure for approving and certifying travel
- Facilitates check in and check out procedures for NTAG ORV personnel
- Establishes and maintains local business processes, remaining current on all DTS changes
- Meets requirements outlined in the National Inspection Team Checklist
- Maintains traveler profile information (mailing addresses, phone numbers, security clearances, government travel charge card numbers, banking information)
- Generates and processes ODTA reports outlined in NAVADMIN, notifying Command weekly of unsubmitted vouchers
- Initiates and maintains DD577 appointment letters and training certificates for submission to the Tier II helpdesk
- Provides “T-Enter” capabilities for travelers who cannot access DTS due to location
- Reports problems to the Travel Assistance Center (TAC) and following up on fixes
- Develops and executes training strategy for ODTAs, AOs, and travelers, to include classroom training
- Serves as the Agency Program Coordinator (APC) for the Government Travel Charge Card (GTCC) program for reviews transaction activity reports to ensure cardholders are complying with approved use of government travel cards (GTC)
- CINDYA E
- CARROZZA - 740-656-4556 – MRSJOZZA@GMAIL.COM
- Identifies and flags potential instances of inappropriate use of credit card and irregularities, frequent ATM usage, local charges, or charges processed without being on TDY orders for further research
- Assists new cardholders with completing paperwork and securing approvals necessary to obtain initial GTC
- Coordinates and ensures implementation of all requirements that affect the GTCC program
- Acts as liaison with NRC Headquarters for GTCC issues
- Reviews transaction activity reports to ensure cardholders are complying with approved use of government travel cards (GTC)
- Identifies and flags potential instances of inappropriate use of credit card and irregularities, frequent ATM usage, local charges, or charges processed without being on TDY orders for further research
- Prepares weekly GTC Delinquency Report for distribution to NRC Headquarters
- Prepares monthly-suspected transaction report for distribution
- Informs cardholder’s supervisory chain, or designated POC, once a cardholder becomes delinquent or uses card improperly Performs follow-up to ensure cardholder is taking necessary actions to satisfy outstanding balances
- Assists new cardholders with completing paperwork and securing approvals necessary to obtain initial GTC
- Assists new personnel with a GTC in getting the card activated
- Processes actions required to close accounts for personnel leaving command, government service, or transferring to another agency
- Initiates actions to process credit limit increases/decreases for individual travel cards as required
- Coordinates with cardholders with change in status from normal to mission critical and back for the cardholders using the card for PCS related cost.
Customer Service Representative/Medicare
Aetna
New Albany, OH
01.2018 - 01.2019
- Create an emotional connection with members by understanding and engaging the member the fullest to advocate for the member and their best health
- Take accountability and fully understand the member needs by building a trusting and caring relationship with the member
- Document and track contracts with members, providers and plan sponsors
- Guide members through their plan of benefits according to Aetna policy and procedures
- Knowledge of resources to comply with Medicare and Aetna guidelines and policies
- Answer questions for members and providers and resolve issues based on contract and plan of benefits
- Provide the member with related information to answer the unasked questions, e.g
- Additional plan details, benefit plan details, member service tools, etc
- Explain member’s rights and responsibilities in accordance with contract
- Use customer service threshold framework to make financial decisions to resolve member issues
- Process claim referrals, new claim handoffs, nurse reviews, complaints, grievances and appeals
- Determine medical necessity, applicable coverage provisions and verify member plan eligibility relating to incoming correspondence and internal referrals
- Handle incoming request for appeals and pre-authorizations
- Review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
Administration / Logistics Supervisor
Army Active Duty And Ohio Army National Guard
01.1998 - 01.2018
- Serve as an advisor on matters relating to the Army Retention Program, under the operational supervision of the Active Army
- Career Counselor
- Ensures staff members provide personnel with information regarding their incentive selections (i.e
- Enlistment bonuses, retention bonuses, conversion bonuses, student loans, health profession loans (for both Officer and Enlisted)
- Maintain and provide monthly, quarterly, and FY statistics for the Division Head
- Maintain Unit Retention Bulletin Board, complete with latest retention information (incentive programs, and so on), as required by higher headquarters
- Update and monitor the Guard Incentive Management System for the Incentives Program
- Division Head Assistant for Division Head, Division Supervisor, and Executive Manager
- Served as the Division Calendar Coordinator
- Research and prepare responses to official inquiries for Division Head and Division Supervisor
- Responsible for maintaining the Division’s Defense Travel System
- Division Equal Opportunity Leader
- Division Unit Public Affairs Supervisor
- Division Retention Supervisor while on deployment
- Defense Enrollment Eligibility Reporting System/Real Time Automated Personnel Identification Verifying Official
- Alternate Site Security Manager
- Estimated, obtained, and executed the necessary administrative duties as a Team Leader.
General Manager
Turkey Hill Minit Markets
Columbus, OH
01.2015 - 01.2016
- Complete store operational requirements by scheduling and assigning employees; following up on work results
- Maintain store staff by recruiting, selecting, orienting, and training employees
- Maintain store staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results
- Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances, initiating corrective actions
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ensure availability of merchandise and services by approving contracts; maintaining inventories
- Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
- Secures merchandise by implementing security systems and measures
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Translator
Spanish Language Production Inc
Alexandria, OH
01.2015
- Responsible for the translation and adaptation of educational, advertising and instructional manuals
- Responsible for editing and publishing manuals
- Supervised other personnel on the translating process of the materials.
Education
Equal Opportunity Leader Course -
United States Army
10.2011 - 10.2011
Total Army Instructor Course - undefined
Small Group Instructor Course - undefined
The Ohio State University
Nursing
The Ohio State University
Columbus 05.2005 - 05.2006
Central Ohio Technical College
01.2004 - 05.2005
Skills
Human Resouces
undefinedTimeline
Budget Defense Travel Administrator/ GTCC Agency Program Coordinator
Department Of The Navy, NTAG ORV
01.2020 - Current
Customer Service Representative/Medicare
Aetna
01.2018 - 01.2019
General Manager
Turkey Hill Minit Markets
01.2015 - 01.2016
Translator
Spanish Language Production Inc
01.2015
Equal Opportunity Leader Course -
United States Army
10.2011 - 10.2011
Nursing
The Ohio State University
05.2005 - 05.2006
Central Ohio Technical College
01.2004 - 05.2005
Administration / Logistics Supervisor
Army Active Duty And Ohio Army National Guard
01.1998 - 01.2018
Total Army Instructor Course - undefined
Small Group Instructor Course - undefined
The Ohio State University
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