Cindy Chicas-Ayala
Baltimore
Summary
Versatile professional experienced in overseeing and coordinating organizational operations across multiple departments. Well-versed in process optimization, performance management, and team coordination. Adept at developing and implementing strategies to improve efficiency, reduce costs and increase profitability. A motivated, collaborative leader with excellent problem-solving, communication and interpersonal skills. Proactive professional with 5+ years of experience and proven knowledge of customer-driven management, entrepreneurial leadership, and long-range planning. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
6
6
years of professional experience
Work History
Executive Assistant, Admin, Property Manager
Realty One Group Assets & JAS Holdings LLC
08.2022 - Current
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used advanced software to prepare documents, reports, and presentations.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Developed and maintained automated alert systems for important deadlines.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Created and managed office systems to efficiently deal with documentation.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Screened personal and business calls and directed to appropriate party.
- Volunteered to help with special projects of varying degrees of complexity.
- Wrote reports, executive summaries and newsletters.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Streamlined property management processes for improved efficiency and cost savings.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Investigated and resolved any tenant complaints.
- Maintained building systems by working with maintenance services and supervised repairs.
- Streamlined the owner''s schedule by managing appointments, meetings, and travel arrangements.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Contributed to successful project execution by assisting with planning, implementation, and monitoring progress.
- Promoted a positive company image by representing the owner with professionalism during interactions with clients and stakeholders.
- Safeguarded sensitive information through meticulous maintenance of confidential files and records.
- Boosted workplace morale by fostering a supportive environment that encouraged collaboration among team members.
- Assisted in strategic planning initiatives through data analysis, market research, and competitor evaluations.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Used discretion when handling confidential information.
- Attended meetings, took notes and tracked action items.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
Non-Commissioned Officer, Admin, Instructor
United States Marine Corps
07.2018 - 07.2022
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Enhanced communication between Marines by organizing regular meetings and fostering open dialogue.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Boosted team morale through recognition programs, resulting in higher productivity levels.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment objectives.
- Fostered a culture of continuous improvement by encouraging Marines to identify areas of opportunity and propose solutions.
- Processed over 500 Marines to their duty stations with needed documentation to their duty station
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
- Delivered high-quality training programs, enhancing Marine skill sets and contributing to professional development efforts.
- Spearheaded successful projects from conception through completion, showcasing strong project management abilities.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Championed diversity initiatives within the department, promoting an inclusive work environment where all employees felt valued and respected.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Mentored junior Marines, helping them develop their skills and advance in their careers.
- Wrote detailed narrative reports for use in investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Supervised, directed and evaluated Marines and new Marines in the unit.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Aided colleagues, managers and customers through regular communication and assistance.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives
Education
Bachelor of Science - Cyber And Data Security Technology
University of Arizona Global Campus
AZ07.2025
Skills
- Meeting Agendas and Minutes
- Labor Relations
- Advanced MS Office Suite Proficiency
- Proper Phone Etiquette
- Report Analysis
- Conflict Management
- Business Correspondence
- Sorting and Labeling
- Project Planning
- Excel Spreadsheets
- Strong Problem Solver
- Problem Resolution
- Financial Services
- Schedule Planning
- Executive Support
- Appointment Setting
- Performance Improvement
- Spreadsheet Tracking
- Project Management
- Logistics and Schedule Management
- Administrative Support Specialist
- Interpersonal Communications
- Travel Accommodations
- Microsoft Office
- Schedule Management
- Information Confidentiality
- Grammar Understanding
- Office Administration
- Travel Arrangement Coordination
- Video Conferencing Software
- Calendar and Scheduling Software
- Portfolio Review
- Arrange Business Meetings
- Developing Agendas
- Bookkeeping and Basic Accounting
- Training Schedule Setup
- Company Event Coordination
- Reports and Financial Statements
- Goal Minded
- Business Writing
- Workflow Improvements
- Proofreading
- Bookkeeping
- Accounting
- Filing
Timeline
Executive Assistant, Admin, Property Manager
Realty One Group Assets & JAS Holdings LLC
08.2022 - Current
Non-Commissioned Officer, Admin, Instructor
United States Marine Corps
07.2018 - 07.2022
Bachelor of Science - Cyber And Data Security Technology
University of Arizona Global Campus
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