Cindy Beltran

Customer Service Specialist

Ferrellgas

Los Banos

08.2017 - Current

Answered incoming customer inquiries regarding product and service information.
Conducted outbound calls to follow up on concerns, orders, and solicit additional business opportunities.
Followed up with customers after transactions to ensure satisfaction levels were met.
Researched complex issues raised by customers, identified solutions, and provided timely responses.
Collaborate with colleagues from other departments in order to resolve customer concerns quickly.
Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
Respond to customer emails with accurate product and service information.
Assist customers with account maintenance such as resetting passwords and updating contact information.
Maintain a high level of professionalism while interacting with customers via phone or email.
Work with management on developing strategies for improving customer service issues, based on feedback from customers and team members.
Provide assistance to customers in navigating website, placing orders and resolving complaints.
Process ONL, RMA, credit and rebills, cc refunds while following all company policies and procedures.
Assist customers with making payments or establishing payment plans to bring accounts current.
Addressed customer questions and concerns regarding products and services using professional judgment and guidelines.
Trained new hires on products and services, best practices, meter billing, transport loads, daily deposits, cash drawers, and balance cash drawer.
Answered inbound calls, chats and emails to facilitate customer service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Coordinated with internal teams to ensure timely and successful deliveries, according to policy and client needs.
Recommended improvements in products and service methods to management to prevent future problems.
Provide administrative support to management staff, including responding to customer inquiries and preparing reports.
Exercised mature judgment and made independent decisions in accordance with established policies, rules and procedures.
Maintain a positive working relationship with fellow staff and management.
Currently, oversee all areas of the newly established State Accounts Department.