Cindy G. Funes Ramos
Woodbridge,VA
Summary
To find a position as Front Desk Representative to offer my skills as a bilingual person, strong interpersonal skills, communicating with the public, adept at managing diverse medical administrative needs in high-volume patient-centered settings. Proficient in coordinating charts, collecting payments and managing forms. Highly organized and resourceful with excellent judgment and multitasking abilities. Excellent at working with a diverse team of different medical specialties, excellent computer skills, and always willing to learn something new.
Overview
2
2
years of professional experience
Work History
Medical Administrative Assistant
Tu Family Medical and Vision Clinic
Falls Church, VA
07.2022 - Current
- Answered phones, scheduled appointments, and provided general information to callers.
- Created spreadsheets in Excel for tracking purposes.
- Entered patient demographic information into the Electronic Health Records system.
- Greeted patients, verified insurance coverage and collected copayments.
- Performed data entry tasks including transcribing dictation of medical reports into electronic health records system.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Maintained a filing system for patient records and physician orders.
- Processed referrals from primary care physicians and specialists as needed.
- Provided administrative support to clinical staff as needed.
- Scanned documents into EHR systems according to established protocols.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Costumer Service
Savers Thrift Store
Woodbridge, VA
05.2022 - 07.2022
- Provided customer service assistance when requested.
- Collaborated with senior customer service staff to identify areas for improvement in the customer service process.
- Developed processes for improving customer service efficiency.
Education
CCMA -
Tu Family Clinic Training Center
Falls Church, VA01.2022
High School Graduate -
Freedom High School
Woodbridge, VA01.2020
Some College (No Degree) - General Studies/Hlth Sci
Northern Virginia Community College
Woodbridge, VASkills
- Excellent Bilingual Communication (English/Spanish)
- Strong administrative skills
- Experienced customer service skills
- Follows guidelines and policies
- Exceptional interpersonal skills
- Positive attitude
- Shows empathy
- Opens to feedback
- Collaborates well with others in the workplace
- Excellent time management skills
- BLS
- Attention to detail
- Organizational skills
- Appointment Coordination
- Patient Demographics
- Appointment Scheduling
- Medical Records Management
- Document Management
- Patient Flow Management
Timeline
Medical Administrative Assistant
Tu Family Medical and Vision Clinic
07.2022 - Current
Costumer Service
Savers Thrift Store
05.2022 - 07.2022
CCMA -
Tu Family Clinic Training Center
High School Graduate -
Freedom High School
Some College (No Degree) - General Studies/Hlth Sci
Northern Virginia Community College
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