Cynthia Herndon
Central Point,Oregon
Summary
Proven leader with extensive experience in managing operations and fostering customer relations, notably at Fred Meyer. Excelled in relationship building and team leadership, driving repeat business and significantly reducing workplace accidents. Skilled in training management and client service, ensuring high performance and client satisfaction. Achieved profitable project closures through effective negotiation and team empowerment.
Looking forward to continuing in the health care from a CNA to a LPN to RN
Overview
31
31
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Owner D&C Herndon Inc Janitioral and Construction
D&C Herdnon Inc.
02.2007 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
Front Desk Receptionist
Southern Oregon Orthopedics
08.2005 - 02.2007
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Front Desk Receptionist
DR Allan Bates
05.2000 - 09.2003
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Increased guest retention by maintaining a welcoming and organized reception area.
Operations Manager
Fred Meyer
03.1994 - 06.1998
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Education
Health Aide CNA
RCC
White City OR 01.2024 - Current
Skills
- Customer Relations
- Relationship Building
- Client Service
- Customer Service
- Team Leadership
- Effective leader
- Training Management
- Delegation
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Supervised team of 20 staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
Certification
- [CNA Certification ] RCC 24
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- [State]Oregon Driver's License
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPaid time off401k matchPaid sick leave4-day work weekWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Health Aide CNA
RCC
01.2024 - Current
Owner D&C Herndon Inc Janitioral and Construction
D&C Herdnon Inc.
02.2007 - Current
Front Desk Receptionist
Southern Oregon Orthopedics
08.2005 - 02.2007
Front Desk Receptionist
DR Allan Bates
05.2000 - 09.2003
Operations Manager
Fred Meyer
03.1994 - 06.1998
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