Cindy Hombrebueno Wilson
Summary
Dedicated and experienced professional with a strong background in patient care and customer service. Skilled in multitasking, time management, and maintaining open communication with patients, clients and colleagues. Excelled in patient monitoring and safety, alongside exceptional interpersonal skills, enhancing client well-being and team performance. Now seeking to leverage my expertise to further contribute to a dynamic healthcare environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Caregiver
Health Care Facility for the Elderly Shinaien
12.2017 - 11.2023
- Assisted 30+ elderly (long/short stay) residents with activities of daily living including bathing, grooming, dressing, and oral hygiene to promote independence and quality of life.
- Assisted with feeding and monitored intake to help clients achieve nutritional objectives.
- Guided clients to restroom and change diapers/pads to those unable to do it on their own to support bladder and bowel relief requirements.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Provided safe mobility support and assistance in transporting patients from wheelchair to bed and vice versa.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Facilitated and encouraged recreational activities tailored to individual interests and abilities, boosting mental stimulation and socialization within clients and staffs.
- Changed sheets and made bed to keep clients' bedroom clean.
- Implemented fall prevention strategies within the environment by identifying hazards or obstacles that posed risk to patient safety.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Account Associate Executive - United Health Care
Wipro BPO
05.2015 - 10.2016
- Provided resolution to customers through inbound calls for their concerns and inquiries regarding on their health care benefits and eligibility, claims and prior authorization request.
- Ensured that all data is collected accurately and documented completely during the transaction.
Customer Service Representative - Experian
Teleperformance
05.2011 - 04.2015
- Attended to customer's requests and inquiries regarding memberships, products, services and account maintenance.
- Made inbound retention calls.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Assisted customer on basic troubleshooting or any technical issues.
Education
Bachelor of Science - Nursing
University of Cebu - Banilad
Cebu City, Philippines04-2009
Skills
- Adaptability
- Patient Monitoring
- Safety Monitoring
- Mobility Assistance
- Team Coordination
- Customer Relations
- Patient Assessment and Care
- Flexibility and Time Management
- Interpersonal Skills
- Customer-Oriented
- Data Collection
- Multitasking Abilities
Certification
- Japanese Language Proficiency in Patient Care - 2016
- Licensed Nurse in the Philippines - 2009
Timeline
Caregiver
Health Care Facility for the Elderly Shinaien
12.2017 - 11.2023
Account Associate Executive - United Health Care
Wipro BPO
05.2015 - 10.2016
Customer Service Representative - Experian
Teleperformance
05.2011 - 04.2015
- Japanese Language Proficiency in Patient Care - 2016
- Licensed Nurse in the Philippines - 2009
Bachelor of Science - Nursing
University of Cebu - Banilad
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