Cindy Karina Martinez Cartaya

Rapid Recovery Agency

05.2015 - Current

-Utilized billing software to generate invoices companywide, track payments, and manage accounts receivable effectively.
- Maintain comprehensive and accurate financial records for audit and compliance purposes.
- Respond to customer and client concerns regarding repossession-related issues.
- Resolve billing discrepancies and manage unpaid claims or charges.
- Track and manage claim lifecycles from submission to resolution.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
-Prepared monthly reports detailing revenue collections and outstanding invoices for review.
-Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
-Generated daily, weekly and monthly reports for billing department.
-Coordinated cross-departmental communication to facilitate effective claims resolution strategies.
-Led department meetings to discuss ongoing cases, best practices, regulatory updates, and opportunities for continuous improvement in service delivery.
-Negotiated favorable settlements for clients within the bounds of policy limits and legal requirements.
-Maintained compliance with industry regulations and company policies throughout the claims management process.
-Supported financial director with special projects and additional job duties.